Case Study 2 Jill is the receptionist for Drs. Boles and Bailey, who are psychia
ID: 138411 • Letter: C
Question
Case Study 2 Jill is the receptionist for Drs. Boles and Bailey, who are psychiatrists. Each week Sara Ables comes to her appointments but brings her two small children, Joey and Julie, ages 8 and 6 years, respectively. When Sara goes back for her appoint- ment, the children are almost uncontrollable in the reception area. Although there are never more than two patients waiting, the kids are a serious disruption in the clinic. When Jill mentioned the problem to Dr. Boles, he said that Sara really needed the sessions and that Jill should try to work with Sara on this issue. What can Jill do to remedy the situation?Explanation / Answer
This is not a serious issue until there are few patients in hospital. This becomes difficult to control when number of patients increases in the hospital. This is Sara's responsibility that her children act in proper manner and if she can not handle them then she should come with someone or some toys that can engage her children. Jill's responsibility is to handle the reception and if she keep handing other's children then she won't be able to focus on her work. Jill can remedy this situation by talking with Sara if she can manage something that can engage them or she can leave them at home while she is in hospital.