Due to recent complaints, the maintenance department of Mercury Energy is trying

Question

Due to recent complaints, the maintenance department of Mercury Energy is trying to decide on how many repairpersons they have provide acceptable level customers. Complaints come into the service center according to an exponential distribution with an average rate of 20 calls per day. The time for a repair person to reach the site, handle the problem, and return also follows an exponential distribution, with an average time of 3 hours and 30 minutes. 1. Identify the customers and servers 2. Identify the customer population size 3. Identify the arrival process and associated parameters 4. Identify the queuing process (including discipline) 5. Identify the service process and associated parameters 6. Identify the departure process 7. State the queuing system in Kendall-Lee Notation.

Explanation / Answer

1. Customers- Customers of the Maintenance department of Mercury Lights.

Servers- Repairmen at Mercury lights

2. Customer population size is infinity- that is any number of customers can raise the problem

3. The arrival of customers are in a random fashion according to poisson distribution.

The mean arrival rate is given as 20 calls/ day.

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