In the context of service quality, which of the following statements is true of
ID: 328409 • Letter: I
Question
In the context of service quality, which of the following statements is true of reliability?
It involves providing prompt service to customers.
It involves being caring and paying individualized attention to customers.
It refers to the knowledge and courtesy of employees.
It is performing the service right the first time.
a.It involves providing prompt service to customers.
b.It involves being caring and paying individualized attention to customers.
c.It refers to the knowledge and courtesy of employees.
d.It is performing the service right the first time.
Explanation / Answer
Here, right answer is a,c,d.
Service reliability is refer to providing providing promise service accurately.
Which need prompt service to customer, Knowledge and courtesy of employees and performing the service right first time.
Which help to give right and satisfied service in the first attempt.