The requirements for this assignment is to produce a business email which states
ID: 332857 • Letter: T
Question
The requirements for this assignment is to produce a business email which states positive news in response to a customer claim. In other words, take the position of a manager at a business to which a customer has issued a claim (complaint about a good or service). Your job is to write an adjustment email, in which you grant the customer's claim and explain to them what happened (without throwing any fellow employees to the wolves); what you will do for them to ensure their continued patronage; and how you will prevent the issue from happening in the future. Remember that you must reveal the good news in the email's opening paragraph, provide details in the body paragraphs, and provide a summation and a forward-looking message in the closing paragraph.
Explanation / Answer
Dear Customer
I am glad to inform you that your claim against X good has been granted. Refund for the same will be initiated to your bank account within 5 working days. I sincerely apologize for the inconvenience caused to you. I assure you that we would do our best to avoid such instances in future. To express the same, I'd like to offer you a six months additional warrantly on all our products. Also I invite suggesstions from you to help us serve you better. You can give us a feedback on our services with the questionaire attached below.
Looking forward to serve you again.
Regards
John Doe
Regional Manager
Dunder Mifflin