Part 1. The roof of the House of Quality is used to: determine the expectations
ID: 335574 • Letter: P
Question
Part 1.
The roof of the House of Quality is used to:
determine the expectations of a company's customers.
note the association between customer expectations and service elements.
display the service elements that management can adjust to satisfy customer expectations.
note the strength of correlation between pairs of the company's service elements.
measure the importance of a customer's assessment of the service element.
Part 2.
Costs incurred to correct nonconforming work before the product is delivered to the customer are referred to as:
Detection costs
Prevention costs
Internal failure costs
External failure costs
None of the above.
Part 3.
If a process is deemed to be functioning properly when it is in fact out of control, which of the following is true?
A Type I error has occurred which is the producer's risk.
A Type II error has occurred which is the producer's risk.
A Type I error has occurred which is the consumer's risk.
A Type II error has occurred which is the consumer's risk.
None of the above.
a.determine the expectations of a company's customers.
b.note the association between customer expectations and service elements.
c.display the service elements that management can adjust to satisfy customer expectations.
d.note the strength of correlation between pairs of the company's service elements.
e.measure the importance of a customer's assessment of the service element.
Explanation / Answer
Solution :
1 : The roof of the House of Quality is used to note the association between customer expectations and service elements
2 : Costs incurred to correct nonconforming work before the product is delivered to the customer are referred to as Internal failure costs
3 : If a process is deemed to be functioning properly when it is in fact out of control, which of the following is true? A Type II error has occurred which is the consumer's risk