In the context of total quality management (TQM), which of the following stateme
ID: 338855 • Letter: I
Question
In the context of total quality management (TQM), which of the following statements is true of continuous improvement?
a. In continuous improvement, changes to all job activities are made solely by the founders and top-level executives.
b. In continuous improvement, managers measure the expected benefits of a huge change and favor the ideas with the biggest payoffs.
c. It is the implementation of a large number of small, incremental improvements in all areas of an organization on an ongoing basis.
d. The basic philosophy of continuous improvement is that improving major processes periodically has the highest probability of success.
Explanation / Answer
The correct answer is C: It is the implementation of a large number of small, incremental improvements in all areas of an organization on an ongoing basis.
Continuous improvement Is the ongoing improvement of products, services or processes through incremental and breakthrough improvements. Continuous improvement is an ongoing effort to improve products, services or processes.