The company is Comcast, You need to base your comments on what the company claim
ID: 344570 • Letter: T
Question
The company is Comcast, You need to base your comments on what the company claims their customer service is and what you have found from doing research. Make sure you know and say what their stated policy is (and be able to cite where you got that policy). From internet surveys, newspaper articles, personal experience, and more than just anecdotal accounts, summarize what you have decided about the execution of their customer service policy, AND support your views. Defend your position. Personal rants or those only from a website of complaints are not acceptable. You must include information and a citation from a major customer service industry benchmarking organization relative to your company. This paper is to be at least 1000 words. What are your impressions, do you really believe all of the PR blurbs about this company and what was the support for your reasoning? How good and reproducible are your references? NO THRE IS NO MISSING INFORMATION. THAT'S ALL THE QUESTION.
Explanation / Answer
COMPANY NAME:
Comcast
COMPANY CLAIMS REGARDING CUSTOMER SERVICES:
The company claims to provide its customers with the latest and best internet and cable services to the US population. It is one of the major broadcasting and major cable television company in entire United States. Following are the claims given by the company:
CUSTOMER SERVICE POLICY:
Services to the customers are rendered in the most effective manner so as to satisfy the customers and retain them for longer period of time. There are number of policies related to customer services:
EXECUTION OF CUSTOMER SERVICE POLICY:
In order to execute the policy framed for the welfare of the customers, the company follows hw following steps such as: