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In a classic series of studies, Word, Zanna & Cooper (1974) examined how nonverb

ID: 3468787 • Letter: I

Question

In a classic series of studies, Word, Zanna & Cooper (1974) examined how nonverbal behaviors influence people's behavior during interracial interactions. In the first study, white interviewers conducted interviews with white or black participants posing as applicants. Compared to the interviews with white applicants, the interviewers made considerably more speech errors, spent less time talking, and were less friendly when interviewing black applicants. In the second study, white participants were interviewed by white interviewers trained to conduct the typical "white" interview (i.e., interviewer sat normal distance from applicant gave normal length interview and made fewer speech errors) or the typical "black" interview (sat farther away-just 4 inches!, shortened the interview, & made more speech errors). Not surprisingly, white participants who were given the traditional "black" interview performed less adequately and appeared more nervous. Based on this study do you believe that nonverbal cues can influence people to respond to ways that confirm what the person originally thought about them anyway? Do you have examples of times that someone's nonverbal behavior towards you impacted how you behaved and perhaps

Explanation / Answer

The non verbal cues pose a great value in interactions. Depending on the type of interactions, there would be facial expressions, which include non verbal behaviors such as expressions on face, or the pitch of the person or the body language that would be displayed through kinesics along with the physical distance that is present between the two communicators.

In this case, it is being displayed that the physical distance between the white and the black interviewers is unnaturally more. If the non verbal behaviors are awkward, in the form of an awkward stare or in the form of an awkward touch, could make people nervous, shaking their confidence. This may also affect the manner in which a person might perform, creating a major setback on their performance output. For example, some females facing se-xual signs in an office might get depressed and this in turn affect the emotional well being of a person, pushing them into depression and developing into lack of concentration.