I. Prior to implementing the new training program, UPS had ~30% of its driver ca
ID: 3519139 • Letter: I
Question
I. Prior to implementing the new training program, UPS had ~30% of its driver candidates flunk the traditional training. This rate fell to ~10% for the initial group of trainees through the new Integrad program. We learned that the 4 levels of evaluating a training program include reaction, learning, behavior, and results. a) If we assess the program based on the failure rate, which level would this be considered? the training program. new training program to the previous program. b) Describe a short test that could be used to assess behavior transfer from c) Other than looking at failure rates, describe a method for comparing theExplanation / Answer
a) The four levels of evaluating a training program are reaction, learning behavior and results. If we are assessing the program based on failure rates, the fourth level of assessment, "results" is considered.
b) The test that could be used to asses the behavior transfer from the training program is to know about their improvement in performance.
c) Apart from the failure rates, the new training program can be compared to the previous program by comparing the percentage of trainees attending the program daily, reduction in greviences, improved morale, increase in quality and reduction in cost.