Course Project 1.You are going to research two local hotels. You will need to ca
ID: 352345 • Letter: C
Question
Course Project
1.You are going to research two local hotels. You will need to call or visit the two properties. In addition make sure you research the hotels website and find the response to the following questions in detail: a. What is the rack rate for a “standard” room? b. What is included in this rate? c. What amenities are offered at their property – pool ,restaurant etc.? d. Are rates different on the weekend? Higher or Lower? e. What items are available in disabled access guest room? f. How many disabled guest rooms do they have? g. How many total guest rooms does this property have? h. What would happen if the hotel was in a sold-out situation? i. What other hotels are in the area? j. What was the name and position of the person you spoke with? k. Was this person knowledge of their property? *** Compare and contrast the two properties you have chosen. 2. Via the internet, or directly from a hotel, obtain floor plans of three different room types for a property. A floor plan is a picture of the rooms. Answer the following questions: a. What is the name of the property you selected? b. Where is it located? c. What is each room type called at this hotel? d. What is the rack rate for each room type? e. What are the differences between the room types, services, amenities etc.. 3. Visit any one of the major chain Websites. Choose a location/hotel. Choose a date and check the available rates. Compare those rates to rates offered for the same hotel/date at the hotel’s 800 number. Complete the exercise by call the hotel directly and getting a room quote. How easy is each of these reservation avenues to use? What would cause any discrepancies in availability or rate?
Course Project
1.You are going to research two local hotels. You will need to call or visit the two properties. In addition make sure you research the hotels website and find the response to the following questions in detail: a. What is the rack rate for a “standard” room? b. What is included in this rate? c. What amenities are offered at their property – pool ,restaurant etc.? d. Are rates different on the weekend? Higher or Lower? e. What items are available in disabled access guest room? f. How many disabled guest rooms do they have? g. How many total guest rooms does this property have? h. What would happen if the hotel was in a sold-out situation? i. What other hotels are in the area? j. What was the name and position of the person you spoke with? k. Was this person knowledge of their property? *** Compare and contrast the two properties you have chosen. 2. Via the internet, or directly from a hotel, obtain floor plans of three different room types for a property. A floor plan is a picture of the rooms. Answer the following questions: a. What is the name of the property you selected? b. Where is it located? c. What is each room type called at this hotel? d. What is the rack rate for each room type? e. What are the differences between the room types, services, amenities etc.. 3. Visit any one of the major chain Websites. Choose a location/hotel. Choose a date and check the available rates. Compare those rates to rates offered for the same hotel/date at the hotel’s 800 number. Complete the exercise by call the hotel directly and getting a room quote. How easy is each of these reservation avenues to use? What would cause any discrepancies in availability or rate?
Course Project
1.You are going to research two local hotels. You will need to call or visit the two properties. In addition make sure you research the hotels website and find the response to the following questions in detail: a. What is the rack rate for a “standard” room? b. What is included in this rate? c. What amenities are offered at their property – pool ,restaurant etc.? d. Are rates different on the weekend? Higher or Lower? e. What items are available in disabled access guest room? f. How many disabled guest rooms do they have? g. How many total guest rooms does this property have? h. What would happen if the hotel was in a sold-out situation? i. What other hotels are in the area? j. What was the name and position of the person you spoke with? k. Was this person knowledge of their property? *** Compare and contrast the two properties you have chosen. 2. Via the internet, or directly from a hotel, obtain floor plans of three different room types for a property. A floor plan is a picture of the rooms. Answer the following questions: a. What is the name of the property you selected? b. Where is it located? c. What is each room type called at this hotel? d. What is the rack rate for each room type? e. What are the differences between the room types, services, amenities etc.. 3. Visit any one of the major chain Websites. Choose a location/hotel. Choose a date and check the available rates. Compare those rates to rates offered for the same hotel/date at the hotel’s 800 number. Complete the exercise by call the hotel directly and getting a room quote. How easy is each of these reservation avenues to use? What would cause any discrepancies in availability or rate?
Explanation / Answer
Hotel Grand Inn, New Chennai
The Presidency Hotel, Kolkata
Rack Rate of standard room
500$
400$
Facilities
Luggage storage, Fax/Photocopying, Internet, Parking, Special diet menus,
Luggage storage, Parking, Special diet menus, Laundry ,
Amenities offered
Pool, Restaurant, Massage center, Fitness center, Baby bar, Air conditioner, Television
Elevator, Pool, Fitness center, Iron and Iron table, Wheel chair access, Air conditioner,
Rate at weekends
400$
300$
Items in disabled guest room
As per ADA standard
As per ADA standard
No. of guest room in hotel
12 guest room
5 guest room
Situation:- Hotel sold out
Could stay there in lobby or traveler can be shifted to other same standard hotel.
No option as per standard of hotel
Other hotels in area
4-5 hotels were 4 star and same as the hotel ABC
No other hotel was available in the locality
Name and position of person contacted
Contacted with general manager regarding accommodation issue and discussed for discount if stay at hotel for official work in next 2-3 months.
Contacted the housekeeping in-charge regarding the cleaning of room.
Person knowledge level
Expert in term of knowledge
Good knowledge level even about nearest tourist places.
Hotel Grand Inn, New Chennai
The Presidency Hotel, Kolkata
Rack Rate of standard room
500$
400$
Facilities
Luggage storage, Fax/Photocopying, Internet, Parking, Special diet menus,
Luggage storage, Parking, Special diet menus, Laundry ,
Amenities offered
Pool, Restaurant, Massage center, Fitness center, Baby bar, Air conditioner, Television
Elevator, Pool, Fitness center, Iron and Iron table, Wheel chair access, Air conditioner,
Rate at weekends
400$
300$
Items in disabled guest room
As per ADA standard
As per ADA standard
No. of guest room in hotel
12 guest room
5 guest room
Situation:- Hotel sold out
Could stay there in lobby or traveler can be shifted to other same standard hotel.
No option as per standard of hotel
Other hotels in area
4-5 hotels were 4 star and same as the hotel ABC
No other hotel was available in the locality
Name and position of person contacted
Contacted with general manager regarding accommodation issue and discussed for discount if stay at hotel for official work in next 2-3 months.
Contacted the housekeeping in-charge regarding the cleaning of room.
Person knowledge level
Expert in term of knowledge
Good knowledge level even about nearest tourist places.