Part 1: Answer the module review questions listed below. These questions were ch
ID: 354769 • Letter: P
Question
Part 1: Answer the module review questions listed below. These questions were chosen to demonstrate your understanding and help you assess your progress.
Why is the readiness process so important to an ERP implementation?
What project areas need to be assessed in a readiness process?
What is included (and not included) during the stabilization timeframe?
Why is knowledge transfer important to the long-term stability of the ERP system?
What are the 5 areas addressed in post-production support
Part 2: You were tasked to provide training for a user group for a new ERP system that your organization is about to launch. Prepare two agendas; the first training is for the user group before the system “Go- live,” and the second agenda for the user group after “Go-Live.” What items will you cover in each training session? How would the training session be conducted? Explain your answer.
Explanation / Answer
Part 1
Q1) ERP implementation involves multi-phase process of understanding client's business requirements, mapping it with system capabilities, coming up with fits and gaps, configuring the fits while developing custom solutions for the gaps, testing the configured and developed objects, fixing the issues, deploying the solution into production system and supporting the implementation. This requires readiness at various levels and phases to ensure the implementation goes on smoothly. The project team needs to interact with client users on a frequent basis to get the required business information/data for configuring and developing the system.
Q2) The project areas that need to be assessed in the readiness process include -
1. Skilled resource availability
2. System capabilities and readiness
3. Information availability
4. Issue resolution roadmap
5. Deliverable plan
Q3) Usually, an external consulting firm implements the ERP system for clients who work on the project for a specific period and move on to other projects in future. This requires knowledge transfer to happen from the implementation team to the client IT/Analytics team or the firm which is contracted to support the implementation in future to ensure any issue that might occur in future can be identified and handled effectively.
Q4) The 5 areas addressed in post-production support include -
1. Issue resolution plan
2. User training
3. Data validation
4. Data correction
5. Handling new requirements.
Part 2
In the first training targeted before the system "Go-Live", below are the items to be covered -
1. Basic overview of the project objectives
2. Basic Navigation in the ERP system
3. Process overviews, Key concepts, Terms and Definitions
4. Demonstrations of transactions using visual means like screenshots or videos
5. Transaction Exercises for hand-on practice
6. Go-Live Support and Work Instructions
In the second training targeted after the system "Go-Live", below are the items to be covered -
1. Overview of the configurations and objects that went Go Love
2. Process overviews, Key concepts, Terms and Definitions
3. Demonstrations of transactions using visual means like screenshots or videos
4. Post Go-Live support instructions and tracker details for issue tracking
5. Process to handle the issues and their resolution