In this assessment, analyze the role of technology in HCM. In your report, do th
ID: 361609 • Letter: I
Question
In this assessment, analyze the role of technology in HCM. In your report, do the following:
Create the business context by providing a brief overview of the business goals of GOOGLE and the value HCM strategies and tools bring to the organization.
Assess the HCM business systems in GOOGLE that rely on technology. Include a short discussion of the systems that run smoothly, and identify opportunities for improvement.
State the best practices connected to technology in HCM that would be a good fit for GOOGLE. Explain why. Support with examples about workforce management and workforce development from relevant sources in your analysis.
Explanation / Answer
3.14
Some of Amazon's competitive advantages from a value chain perspectives:
Have strong technological infrastructure with a single platform
They invest high in technology development to best enhance digital products
Have active product forecasting system
They constantly gather suggestions on new products
Have Easy and fast payment system
Operates 24 *7 hour operations
Free returns within 30 days on undamaged ,unused product with hassle free questions
Some of Wal-Mart competitive advantages from a value chain perspectives
Have efficient distribution capabilities (e.g. cross docking),and have own distribution centers and “inside-out” location strategy
Treat supplier as partners, they integrates suppliers via information technology & treats them well in terms of pricing, they are more than partners are “value takers.
They have advanced data mining which helps them in active collection and usage of customer purchase behavior information.
They are customer-oriented and motivated its employees through monetary participation and belief in Walmart’s culture.
Maintenance “Low prices Everyday”.
3.15.
Wal-Mart’s e-commerce business model
Wal-Mart’s impressive growth in short time, the important factor in this rise was their harness of the power of e-business, e-procurement, and the adjustment of internal processes to maximize this advantage.
Wal-Mart have “pull” model where customer demands drive the suppliers. The business decision is decentralize, where the front-line staff in every store can take order against the appropriate stock electronically, which results in rapid turnout of product from the suppliers. This helps Wal-Mart reduce costs. Wal-Mart’s e-commerce business model is not always good for suppliers in general.
Amazon’s e-commerce business model.
Amazon first store was focused on books and music. Which quickly expanded to other segments such as home improvement, groceries and apparel
Amazon has expanded from a Business-to-Consumer (B2C) only store to a mixed model with its corporate account functionality focusing on business buyers. Added to the mix, is the Amazon marketplace – Amazon's answer to eBay- which allows eBay merchants to list down their products and customers to purchase from merchants using Amazon's e-Commerce platform. As a provider of e-Commerce software to mid-market, we use Amazon as a reference for the features it has on the web store
Amazon’s web site's affiliate program is one of the most famous on the Web. Through Amazon's Associate Programs, anyone with posting a link to Amazon.com and earn some money.
I think Amazon’s e-commerce business model is more stronger than Wal-Mart’s e-commerce business model because E-commerce is Amazon’s core mission .They are ranked as the leader in terms of the richness of its e-Commerce features, personalized recommendations and depth of content available across e-Commerce sites. They have very easy purchasing process and very short return/exchange process. They also give various offers on their product periodically and frequently.
3.15: Information technology has brought both the business at easy reach to customers, where the customers can easily explore available products with them. Because of IT these companies have gain brand recognitions among large group of customer and suppliers , which results in expansion of their business. Information technology has helped Wal-Mart to integrate their suppliers.
3.16: No, Wal-Mart will not be successful against Amazon.com because of these reasons:
Have rich shopping features.
For product recommendations they have strong analytics
They have unique stock/products with very detailed descriptions and high quality.
Hassle free return/exchange of product.
Easy money refund process against returned products.