QUESTION 198 Amanda is the supervis or of a group of administrative assistants.
ID: 364257 • Letter: Q
Question
QUESTION 198 Amanda is the supervis or of a group of administrative assistants. She is sensing tension in the group, in particular among a group organizational Intervention is in order What aro the components of an O0 intervention? of six indviduals in the immedate administralive Complete a survey, conduct inteviews, and develop a plan of action o Identily the problem, dagnose its causes, and seek solutions to resolve the situation Enact changemanagerert through shared knovie e (knowledge management) and create oppertnies as a leaning orprization to resolvet. situati n through h human O Bothe 8 and C pod where she works She deck orgsnization to resolve the situation through its human capital QUESTION 199 Which of these are two types of 00 Intervention programs? O Juran trlogy and management by objective o TQM and design Intervention O TOM and techno-structural intervention o Techno-structural intervention and by oejective QUESTION 200 Sir sigma is a business process that involves what? The six objectives for achieving organizational goals A business management strategy that seeks to remove the ses of defects andern hnanufacturgandbesines processes e) A strategy vithout a defined sequence of steps and processes Any strategy that couid deal with customer dssatisfaction Both Band D QUESTION 201 What are the three components in the Juran Trlogy? Quality design quality management, and quality improvement Qualtyplarning quality comol and quality management Quality control, qualty design and quality management Quality processing quality control and quality design QUESTION 202 A Pareto chart is a graphical representatice of what? The relationship between two numbers Cause and effect relationships The 80/20 nue Quanterly sales figuresExplanation / Answer
198. Both B and C
199. Techno-structural Intervention and Management by Objective
200. A business management strategy that seeks to remove the cause of defects and errors in manufacturing and business processes.
201. Quality Planning, Quality Control and Quality Management
[Quality Planning, Control and Improvement are three components that result in Quality Management. The exact answer is missing and this is the closest one]
202. 80/20 Rule