Part One: For this part creativity is key. As a manager in a hotel one of your r
ID: 365516 • Letter: P
Question
Part One: For this part creativity is key. As a manager in a hotel one of your responsibilities is to relay information to your employees at the beginning of each shift. This information may include any specials being offered in the hotel’s restaurant, any extra amenities the hotel is offering, or any changes that have taken place throughout the day and need to be communicated to the next shift. Group members will assume the role of Front Office Managers and the class will accept the role of the employees. Your goal, as a group, is to develop and demonstrate a five-minute presentation or “pre-shift” meeting to inform your employees of any information they need to know for their upcoming shift. I will provide each group with their own scenario, which will include the following information: Out of order rooms, VIP guest arrivals, either a VIP guest or a Group check in, Special requests or needs of a specific group or guest and any Changes to the restaurant or pool schedule. As managers you must keep your employees engaged while finding a creative way to help them retain all of the information they need to know before beginning their shift. Examples of a “pre-shift meeting” may include: YouTube videos (as long as they are appropriate and are relevant to the project and purpose of this assignment), Role Playing activities, or Change of Scenery (meaning relocating the pre-shift meeting to another spot in the building or outside). Part Two: The second part of this assignment requires your group to develop a brief questionnaire that has at least five questions relating to your pre-shift meeting. Examples may include: Why was room 1010 placed out of order, or who was the VIP guest arriving tonight with the group Widener University. Post presentation you are to hand out the questionnaire to your classmates/employees to fill out. The purpose of this is to see how much information your employees retained from the pre-shift meeting. This is an anonymous questionnaire; you will not be graded on how many right or wrong answers are provided.Hotel Company: Marriott
*** You must choose a specific hotel brand and location under Marriott to focus on for this assignment ***
Out of Order: Room 1021 is Out of Order as the room is being re-wallpapered and room 608 is Out of Order as Engineering is replacing lighting in the room VIP Guest: Arne Soreson, President and Chief Executive Officer of Marriott International is arriving tonight for two nights and is staying in the Presidential Suite Group Check In: Paradise Tours is checking in a 4pm. All charges to master account. Rooms are to be pre-keyed and breakfast vouchers are to be given to the tour guide. All rooms in room block are double/double expect for the tour guide Mr. Smith who requested a king Special Requests: Mr. Marriott, in executive suite 1215, needs a driver to dinner at 7:15pm to the Capital Grill Changes to Restaurant: The restaurant is closing at 10pm due to the kitchen needing to be cleaned. Please let guests know there are take out menus at the front desk for local restaurants nearby that deliver
Part One: For this part creativity is key. As a manager in a hotel one of your responsibilities is to relay information to your employees at the beginning of each shift. This information may include any specials being offered in the hotel’s restaurant, any extra amenities the hotel is offering, or any changes that have taken place throughout the day and need to be communicated to the next shift. Group members will assume the role of Front Office Managers and the class will accept the role of the employees. Your goal, as a group, is to develop and demonstrate a five-minute presentation or “pre-shift” meeting to inform your employees of any information they need to know for their upcoming shift. I will provide each group with their own scenario, which will include the following information: Out of order rooms, VIP guest arrivals, either a VIP guest or a Group check in, Special requests or needs of a specific group or guest and any Changes to the restaurant or pool schedule. As managers you must keep your employees engaged while finding a creative way to help them retain all of the information they need to know before beginning their shift. Examples of a “pre-shift meeting” may include: YouTube videos (as long as they are appropriate and are relevant to the project and purpose of this assignment), Role Playing activities, or Change of Scenery (meaning relocating the pre-shift meeting to another spot in the building or outside). Part Two: The second part of this assignment requires your group to develop a brief questionnaire that has at least five questions relating to your pre-shift meeting. Examples may include: Why was room 1010 placed out of order, or who was the VIP guest arriving tonight with the group Widener University. Post presentation you are to hand out the questionnaire to your classmates/employees to fill out. The purpose of this is to see how much information your employees retained from the pre-shift meeting. This is an anonymous questionnaire; you will not be graded on how many right or wrong answers are provided.
Hotel Company: Marriott
*** You must choose a specific hotel brand and location under Marriott to focus on for this assignment ***
Out of Order: Room 1021 is Out of Order as the room is being re-wallpapered and room 608 is Out of Order as Engineering is replacing lighting in the room VIP Guest: Arne Soreson, President and Chief Executive Officer of Marriott International is arriving tonight for two nights and is staying in the Presidential Suite Group Check In: Paradise Tours is checking in a 4pm. All charges to master account. Rooms are to be pre-keyed and breakfast vouchers are to be given to the tour guide. All rooms in room block are double/double expect for the tour guide Mr. Smith who requested a king Special Requests: Mr. Marriott, in executive suite 1215, needs a driver to dinner at 7:15pm to the Capital Grill Changes to Restaurant: The restaurant is closing at 10pm due to the kitchen needing to be cleaned. Please let guests know there are take out menus at the front desk for local restaurants nearby that deliver
Part One: For this part creativity is key. As a manager in a hotel one of your responsibilities is to relay information to your employees at the beginning of each shift. This information may include any specials being offered in the hotel’s restaurant, any extra amenities the hotel is offering, or any changes that have taken place throughout the day and need to be communicated to the next shift. Group members will assume the role of Front Office Managers and the class will accept the role of the employees. Your goal, as a group, is to develop and demonstrate a five-minute presentation or “pre-shift” meeting to inform your employees of any information they need to know for their upcoming shift. I will provide each group with their own scenario, which will include the following information: Out of order rooms, VIP guest arrivals, either a VIP guest or a Group check in, Special requests or needs of a specific group or guest and any Changes to the restaurant or pool schedule. As managers you must keep your employees engaged while finding a creative way to help them retain all of the information they need to know before beginning their shift. Examples of a “pre-shift meeting” may include: YouTube videos (as long as they are appropriate and are relevant to the project and purpose of this assignment), Role Playing activities, or Change of Scenery (meaning relocating the pre-shift meeting to another spot in the building or outside). Part Two: The second part of this assignment requires your group to develop a brief questionnaire that has at least five questions relating to your pre-shift meeting. Examples may include: Why was room 1010 placed out of order, or who was the VIP guest arriving tonight with the group Widener University. Post presentation you are to hand out the questionnaire to your classmates/employees to fill out. The purpose of this is to see how much information your employees retained from the pre-shift meeting. This is an anonymous questionnaire; you will not be graded on how many right or wrong answers are provided.
Hotel Company: Marriott
*** You must choose a specific hotel brand and location under Marriott to focus on for this assignment ***
Out of Order: Room 1021 is Out of Order as the room is being re-wallpapered and room 608 is Out of Order as Engineering is replacing lighting in the room VIP Guest: Arne Soreson, President and Chief Executive Officer of Marriott International is arriving tonight for two nights and is staying in the Presidential Suite Group Check In: Paradise Tours is checking in a 4pm. All charges to master account. Rooms are to be pre-keyed and breakfast vouchers are to be given to the tour guide. All rooms in room block are double/double expect for the tour guide Mr. Smith who requested a king Special Requests: Mr. Marriott, in executive suite 1215, needs a driver to dinner at 7:15pm to the Capital Grill Changes to Restaurant: The restaurant is closing at 10pm due to the kitchen needing to be cleaned. Please let guests know there are take out menus at the front desk for local restaurants nearby that deliver Hotel Company: Marriott
*** You must choose a specific hotel brand and location under Marriott to focus on for this assignment ***
Out of Order: Room 1021 is Out of Order as the room is being re-wallpapered and room 608 is Out of Order as Engineering is replacing lighting in the room VIP Guest: Arne Soreson, President and Chief Executive Officer of Marriott International is arriving tonight for two nights and is staying in the Presidential Suite Group Check In: Paradise Tours is checking in a 4pm. All charges to master account. Rooms are to be pre-keyed and breakfast vouchers are to be given to the tour guide. All rooms in room block are double/double expect for the tour guide Mr. Smith who requested a king Special Requests: Mr. Marriott, in executive suite 1215, needs a driver to dinner at 7:15pm to the Capital Grill Changes to Restaurant: The restaurant is closing at 10pm due to the kitchen needing to be cleaned. Please let guests know there are take out menus at the front desk for local restaurants nearby that deliver
Explanation / Answer
Selecting JW Marriott Hotel in Mumbai, India:
Part 1:
A Role play is being done by 2 people and lets call them A and B.
A has paper wrapped around his hand and B has a dummy light bulb stuck to his forehead. A asks B whats wrong and B answers that room 608 is out of order as Engineering is replacing lighting in the room. A then hits that bulb (A dummy bulb and no harm done to anyone) on B's head with his paper wrapped hand. To a very puzzled B, A answers that he was checking if his hand also needs to be re-wallpapered like that room 1021 which is out of order as it is being re-wallpapered.
Then as they both start walking ahead, A suddenly takes out his business card and practices handing it out to B in a professional way and reason he cites is because VIP Guest: Arne Soreson, President and Chief Executive Officer of Marriott International is arriving tonight for two nights and is staying in the Presidential Suite.
They continue walking towards the dining area and tries joining two tables together and asks B to help for which B says that the group check in of paradise tours is not yet but at 4PM. They both then rush up to the front office and address another person C and inform him that Rooms are to be pre-keyed and breakfast vouchers are to be given to the tour guide. All rooms in room block are double/double expect for the tour guide Mr. Smith who requested a king for which A and B joked that he looked like a joker from a deck of cards and not king when he was there the last time.
They both pop a mint each in their mouths and discuss what they had for dinner the previous night for which A says he had grilled fish and with that B says Mr. Marriott, in executive suite 1215, needs a driver to dinner at 7:15pm to the Capital Grill
Then A asks B what he had for dinner and B says his wife didn't cook anything and is punishing him as he went drunk home last night. To that A mentions with jest that B could join our guests who could get take out menus at the front desk for local restaurants nearby that deliver as even their hotel restaurant is closing at 10pm due to the kitchen needing to be cleaned and he won't get food in the hotel as well.
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Part 2:
Questionnaire
1. At what time does Mr. Marriott of 1215 require driver to go to Capital Grill?
2. Engineering is replacing lighting in which room ?
3. Who is the VIP guest who is arriving today and going to stay in Presidential Suite for 2 nights?
4. Why should the guests be informed about the take out menus at the front desk for local restaurants nearby that deliver?
5. After giving the breakfast vouchers to the tour guide of paradise tours, what type of room should he be given?
6. At what time is the group check in of Paradise Tours?
7. What rooms are to be pre keyed? Single or Double?