Discussion Forum: Conflict Management Throughout the course, you have learned th
ID: 368205 • Letter: D
Question
Discussion Forum: Conflict Management
Throughout the course, you have learned the value of identifying and focusing on communication goals in order to achieve your purpose. As much as we may dislike it, conflict is often a part of communication. If you wish to achieve your goals even when conflicts arise, it's important to consider different conflict management styles and when each is most appropriate to the situation.
For this assignment, choose either a personal example of conflict you've encountered or a scene from a popular film or television series involving a conflict. If you have chosen a scene from film or TV, be sure to identify the source.
For the scenario you chose, write a post that includes or answers the following:
1.Describe the scenario so that your classmates will be able to understand the situation and main sources of conflict.
2.Identify the goals for those involved in the conflict. This might involve some intuition or educated guessing.
3.What are the conflict management styles that were used in this scenario? Were they the most appropriate for the situation? Why or why not?
4.What was the result of the conflict? Identify the outcome as win-win, win-lose, or lose-lose.
5.Reflecting on what you have learned about the ethical dimensions of communication, did those involved in the conflict remain ethical in their communications? Provide examples of where the communication may have been unethical, or where it may have been tempting for someone involved to communicate unethically yet they avoided doing so.
6.How might those involved have managed the conflict differently? Are there ways that the outcome could have been improved with better communication?
Please answer all of the questions, if you can not answer all of the questions do not reply.
Explanation / Answer
Conflict Management
The basic objective of Conflict Management is to promote learning through proper communication between two or more persons and in the process conflict should be avoided or at least the negative aspects of the conflict should be avoided instead the positive things should be accepted and worked on.
1. Recently I had a conflict with my elder cousin who is a big fan of Liverpool football club. The discussion started with the transfer of Phillipe Coutinho one of the performers of the club who is planning to go to Football Club of Barcelona in the next season, as he loves the club more than any individual, he said that if he is leaving the club there will be somebody else to replace him, I supported him by saying that obviously there will be somebody to replace him but will that replacement bringe any change in liverpool's fortune. He was very much offended after hearing this statement because it is true that Liverpool FC is not fairing well in the last few seasons but it is one of the successful clubs of England and he replied me by stating that Manchester City used to play in the second division league few years back and he thought that i will be infuriated as I am a fan of Manchester City.
2. His Goal was to take revenge of what I had stated about Liverpool as he is a big fan of the club and will not entertain anything against his beloved club. My goal was to make him realise that Liverpool FC is a huge name in the world as a football club and it should carry that legacy through its performance instead of just glorifying its achievement in the past.
3. The conflict management styles used in this context were:
As discussed the styles used were appropriate as it changed the way the argument could have diverted to.
4. As mentioned the conflict resulted in a win win situation because I accepted the fact that Liverpool FC is one of the successful clubs in England to have played the game but that glory and attitude is lacking currently and as the conversation was coming to an end he accpeted that Manchester City FC may be a small club in the past but it has improved a lot through proper care and management and is one of the best performers in England in recent times. The best outcome of Conflict management is a win win situation and coincidentally we achieved that.