Part A •What is the difference between a policy and a procedure? •How do regulat
ID: 3772127 • Letter: P
Question
Part A
•What is the difference between a policy and a procedure?
•How do regulations affect network policies?
•Why does keeping good records help in managing your network?
•What type of information is shown on a wiring diagram? How does this differ from a network diagram?
Part B
•Why is it important to follow a troubleshooting methodology?
•When faced with a problem, why shouldn't you start trying fixes immediately?
•What is escalation and when should it be performed?
•After the problem is fixed, what else must you do to finish troubleshooting?
Explanation / Answer
Mutlple Questions : Answering 1st.
1.
Policies and procedures go hand-in-hand to clarify what your organisation wants to do and how to do it.
Policies
Policies are clear, simple statements of how your organisation intends to conduct its services, actions or business. They provide a set of guiding principles to help with decision making.
Policies don't need to be long or complicated – a couple of sentences may be all you need for each policy area.
Procedures
Procedures describe how each policy will be put into action in your organisation. Each procedure should outline:
Procedures might just be a few bullet points or instructions. Sometimes they work well as forms, checklists, instructions or flowcharts.
Policies and their accompanying procedures will vary between workplaces because they reflect the values, approaches and commitments of a specific organisation and its culture. But they share the same role in guiding your organisation.