INFORMATION SWL CHAPTER CAPSTONE CASE: Softwear,Limited (continued) The IT depar
ID: 3785049 • Letter: I
Question
INFORMATION
SWL CHAPTER CAPSTONE CASE: Softwear,Limited (continued) The IT department includes Ann Hon, the director; Jane Rossman, the systems support manager; Zachary Ridgefield, the user support manager; and Ella Trung, the Web support manager. Figure 1-39 shows the organization of the IT department. At SWL, the systems support group also handles new systems development, network administration, a database administration. Information Technology Ann Hon Manager Systems Support and Security Web Support Zachary Ridgefield Ela Trung Web Support Administrator Administrator MIls Jacob Sara My Hana Rose FIGURE I-39 Organization chart of the IT department of SoftWear Limited. Systems analysts and programmers report to Jane Rossman, systems support manager. Systems analysts pri y analyze and design information systems. Programmers primarily develop, test, and implement code necessary for systems development, enhance ments, and maintenance. In addition to the current staff, SWL is planning to hire a programmer-analyst who will divide his or her time between systems analysis and programming duties. The technical support staff members are responsible for the system software on all SWL computers. They also provide technical advice and guidance to the other groups within the IT department. The operations staff is responsible for centralized IT functions, including SWL ame computer, and provides network and database administration. Current Systems SWL uses a manufacturing and inventory control system at its factories, but the system does not exchange data with SWLs suppliers at this time. The company's sales processing system handles online and catalog transactions, and produces sales reports. however, wants even more information about sales trends and data. A company intranet connects employees at all locations, and provides e-mail, shared calendars, and a document library. Most administrative employees have workstations with Microsoft Office applications, but SWL has not d company-wide training or help desk support. provExplanation / Answer
1.advertisement for System analyst:
SoftWare,Limited(SWL) is looking for a resourceful,results-driven system analyst .
As a member of our team,your responsibilities will include:
Skills required for this role:
any suitable candidates can apply for this job ,
for more information cantact :Jane rosman(contact no:)
2. The SWL company should consider ERP system as this company is the manufacturing company it is perfect for their operations to complete effectively and efficiently.
At present this company uses the manufacturing and invertory control system for storing and accessing manufacturing information and sales processing systems for sales information. Now the big problem for them is they are facing problems like suppliers are not getting enough and accurate information and marketing people are not getting information foe their reports.
This type of cases not even occur in the erp system as the erp system combines all the manufacturing, sales, human resources etc into one central system where any department can access the information related to their department and even the other data based on their requirement and the access they have.
3. There might be many opportunities they can get in future like exchanging goods and raw materials, semi finished products for further processing or final products to their dealers etc as this is a manufacturing company.
For this type of transactions web based B2B transactions only helpful for the reliable business. In this even having B2C which means business to customer also i.e. one final product to the customer. Like this SWL may increase its business standards and reputation and also can expand their business by absorbing this type of latest advanced softwares.
4. SWL should consider to empower the employee towards the new systems and the new technology because there is so much going around the technologies with new advancements and many new things. Inorder to cope up with that technologies and to work with those ones.
In the process of empowerment the user productivity plays vital role. The user productivity software helps the employees to enrich their knowledge and to get experience on new tools by giving access to the wide variety of new tools across the organisation.
This helps to improve the quality of work as well as the job performance.