Design Specifications (20 points) Design Consistency (15 points) Personalization

Question

Design Specifications (20 points)

Design Consistency (15 points)

Personalization (15 points)

Due: by Sunday of the unit week, by midnight.

Part 1 Design specifications (20 points)

Consider the design of a registration system for a hotel.

Following the design specification items in the following table, briefly describe the relevant users, tasks, and displays involved in the registration system for a hotel.

Part 2 Design Consistency (15 points)

Design consistency within an Internet site is an important way to build customer loyalty and trustworthiness. Visit one of your favorite websites and analyze this site for design consistency. Your analysis should consider general layout, colors and fonts, labeling, links, and other such items.

Part 3 Personalized Content (15 points)

Go to the Web and find a site that provides personalized content and a site that allows you to customize the site's content to your preferences. Prepare a report that compares and contrasts personalization and customization. Is one method better than the other? Why or why not?

Design Specification 1. Narrative Overview a. Interface/Dialogue Name b. User Characteristics c. Task Characteristics d. System Characteristics e. Environmental Characteristics Interface/Dialogue Designs 2. a. Form/Report Designs b. Dialogue Sequence Diagram (s) and Narrative Description 3. Testing and Usability Assessment a. Testing Objectives b. Testing Procedures c. Testing Results ii) Speed of Performance iii) Rate of Errors iv) Retention over Time v) User Satisfaction and Other Perceptions

Explanation / Answer

Part 1

The users for a hotel registration system include

a) hotel employees working at the front desk,
b) people working at the concierge desk, and guests.

The system’s primary purpose is to assist in effectively and quickly registering guests to the hotel.
The people at the concierge desk can use the system to register guests when the front desk has an overload.

The hotel might even let prospective guests use the system directly to either register or check their registration.
They might also use the system to check on or change a guest’s information.   
Such a system might display information on room availability and rates, places for the user to enter guest information,
and a map to show the guest how to get to his room and where to park his car.

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Part 2

Whenever any website is developed, customer satisfaction is the main thing which is taken care of.
The site should be secured so that the data should be accessed by the respective users.
The presentation, title, links should all be meaningful so that the user experience is enriched.

For example, in many websites, we all know how we can change the theme of the website, the background color, the font etc to suit our requirement.
The links provided to all the Google produts like Photos, Groups, Contacts etc. is so useful for an enduser to have access to everything.

The chat window to see if a person is online, away is the one which helped users as against a messanger being used earlier.

One login for all the google products helps users a lot.

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Part 3

Personalization is done by the system being used and not by the Users. Developers set up the system to identify users and deliver to them the experience, content, or functionality
that matches their role. Personalization can be done down at the group or audience level (e.g., an intranet displaying information specific to those in a certain location or a certain role,
such as a job function) or at the individual level (e.g., Amazon.com’s suggestions based on past browsing and purchase history).

Customization is done by the user and not by the systems. A system may enable users to make changes to meet their specific needs by configuring layout, content, or system functionality.
Customization may involve selecting topics of interest, moving items around an interface to reflect the users’ priorities,
or altering colors or other factors related to the visual design of an interface, for example.
Ex: BBC News Android App - users could select the new topics they are interested in and select them quickly in the MyNews section of the App.

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