Class: Personnel and Organizational Psychology Chapter 14 - Organizational Theor
ID: 380270 • Letter: C
Question
Class: Personnel and Organizational Psychology
Chapter 14 - Organizational Theory and Development
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10. Nevaeh is a managerlin a home décor store. Last year, her employees treated customers with disdain. Nevaeh subsequently fired employees who demonstrated poor customer service, and promoted those who did. Now providing good customer service is something that employees do natural and automatically. According to Lewin's change model, Nevaeh's store is at what step? ly a. Refreezing b. Moving c. Changing d. Unfreezing 11. Which of the following would NOT likely be a goal with teambuilding? Improving supervisor-subordinate relations a. b. Clarifying team member responsibilities Developing a mission Involving employees in quality improvements in the organization c. d. 12. The OD intervention that involves paying employees a bonus based on improvements in productivity is known as a. techn b. gainsharing c. total quality management. d. reengineering ostructural intervention. 13. Which of the following principles is key to the success of a gainsharin,g program? a. Perceptions of transformational leadership b. Perceptions of justice and fairness c. Aspects of Maslow's hierarchy d. Aspects of BARS and performance appraisal 14. The organizational development intervention that involves increasing employee involvement in production processes is known as a. team building b. total quality management. c. gainsharing d. techn ostructural interventions 15. A functional organization is structured by a. what employees do b. what employees produce c. what employees do and what employees produce d. what stakeholders the employees serveExplanation / Answer
10.a. The change (firing employees and rebuilding team has happened). Now it is the refreezing zone that they are treading into.
11. c. Developing a mission isn't a goal of team building. It is before team building
12. b. Gain sharing- You get a part of the profit made by the organization
13. b. Employee should believe that the organization would be fair.
14. c. Gain sharing
15. c. Employees activities