Chapter 8 Managing Quality 155 Categories and Items Leadership 1.1 Senior Leader
ID: 384951 • Letter: C
Question
Chapter 8 Managing Quality 155 Categories and Items Leadership 1.1 Senior Leadership 1.2 Governance and Social Responsibilities 120 2 Strategy 85 2.1 Strategy Development 2.2 Strategy Implementation Customers 3 85 3.1 3.2 Voice of the Customer Customer Engagement 4 Measurement, Analysis, and Knowledge Management 90 4.1 Measurement, Analysis, and Improvement of Organizational Performance Knowledge Management, Information, and 4.2 5 Workforce 85 5.1 Workforce Environment 5.2 Workforce Engagement Operations 6.1 Work Processes 6.2 Operational Effectiveness 6 85 450 7 Results 7.1 7.2 7.3 7.4 7.5 Product and Process Results Customer-Focused Results Workforce-Focused Results Leadership and Governance Results Financial and Market Results TOTAL POINTS 1000 The fifth category is workforce, a very broad workers. There is als basis for all quality improvement efforts. process control, and the area. This category includes employee ecision making by the o an evaluation of motivation, rewards, recognition, and leadership development. Past Baldrige winners have been strong advocates of their workforce as the Operations, the sixth category, includes process definition, documentation, statistical tools of quality improvement. The best companies have in-depth and have integrated processes across functions andExplanation / Answer
1. Judge for the Malcolm Bridge Award has to analyse the Quality on the basis of criteria’s such as Leadership, Workforce, Strategies adopted, customer base, operations, Knowledge management etc.
Malcolm Bridge award is the given for the performance Excellence in both the sector Public as well as private in the USA. This award covers the area such as business, healthcare, education and non-profit organisations.
The performance excellence comes when, for example, business is developing in the continuous way and It is taking into consideration of all the areas. It is not only measured on the basis of overall performance. I would divide all the factors and then give the rate on its performance on the basis of particular criteria. In order to evaluate the Polaris for this award I need to consider each sub category of main category. The fist criterion is the Leadership. I would analyse what are the leadership practices they follow within the organisation as well as outside the organisation, how effective these practices are and how these practices are different from other business practices. I look for the quality of the strategy which creates the business for the company. The customer base of the company whether it is increasing or decreasing. Review the operations and workforce of the company performance on the basis of the development of the environment. The effectiveness of the company can also be measured by the help of the customers and workforce feedback. The knowledge base is very much important as based on which the company grow. The type of the knowledge they consider for the business tells that the quality of the company products. The polarity wound not be on any particular area as it creates the biased judgement.