Part A: Steve Smith is a restaurant owner who wants to spend his $50,000 to mode
ID: 3853595 • Letter: P
Question
Part A:
Steve Smith is a restaurant owner who wants to spend his $50,000 to modernize his restaurant by adapting more closely to the preferences of his repeat customers as well as attracting new customers. Steve is hoping the new system will allow him to keeping track of his customers’ likes and dislikes. Moreover, Steve is also hoping the new system will capture & track information such as where they like to sit, what they like to eat, and when they normally arrive at the restaurant. Steve believes that with this new innovation, he will be able to better serve his customers, who will then go online and write positive reviews which would attract new customers to his restaurant. Steve believes that his annual revenue of $200,000 will increase every year by 4% (over the next 4 years) when you factor in the additional revenue generated by new customers (in addition to his current repeat customers). Presently Steve spends about 32 percent of each dollar on the cost of food and beverages, 33 percent on salaries and wages, and from 5 percent to 6 percent on restaurant occupancy costs. Steve’s restaurant is hoping to have the new information system in place and operational six months from now. Steve is also incapable of spending no more than $50,000 on a new information system solution. Steve has asked you to develop a system for him that will help make his customers happy while increasing his business.
You have heard what Steve had to say about his customers. There are certainly more preferences that he can keep track of. Develop a system request for Steve, as discussed in Chapter 1 of the System Analysis and Design, Fifth Edition online textbook.
Part B:
“I think it’s only fair to write up all alternatives you’ve considered”, says Linda Smith (Steve Smith’s wife and Chief Financial Officer of his restaurant). “After all, you’ve been working on this systems thing for a while now and I think my husband would be interested to see what you found out.”
Please explain to Linda Smith why your system proposal will not (should not) contain all the alternatives that your ITEC 630 team has considered with respect to solving Steve Smith’s information management problem. Also include in your well crafted essay response to Linda Smith the types of alternatives that will appear in your final systems proposal to Steve Smith.
Explanation / Answer
Developments that are to be made by steve smith:
Alternatives in the final proposal system: