Please answer part 1 questions. Please do not hand write. insensitive, and some
ID: 388591 • Letter: P
Question
Please answer part 1 questions.
Please do not hand write.
insensitive, and some of the other nurses in her team have complained about his remarks to the director of nurses, Mrs. Alice Gonzalez. Olive has also heard trom a new housekeeper she has befriended named Ramon Alvarez. He says that he, wo, has bee I Don't Want to Get Fired, But.. n the recipient of inapproprae remarks by Mr. Stevens. Olive, hav- ing not been at the facility very long, dlid nos want to complain and is waiting to ee the outcome of the other nurses discussions. None of the nurses are willing to approach che administrator themseives due to fear of losing cheir jobs. The diree- tor of nurses, Alice, listens to the various staff members complaints regarding the comments made by Mr. Stevens during his r approach Mr. Stevens directly because he has a temper. She has seen him blow up over issues where he is ctiicized, and she is not sure if she wants to be subjected to his confrontational behavior. Alice is on good terns with the owner of the facility, Mr. Dobbs, and could go to him directly, but she is concerned that Mr. Stevens will be upset if she goes over his head. Alice considers taking a less interven- tional approach and attempes to coach Mr. Steveras on making more appropriate remarks co the staff when he makes rounds. By Frankline Augustin and Louis Rubino ounds. Alice is somewhat hesitan to small for-profit skilled nursing facility is locatedl in a suburh of a rajot metropolitan area and is parc of a local long-term care chain. The ownie long-time ftiend as the administrator approximately 2 years ago. It is obvious to the employes that the administrator, Mr. Bill Stevens, has a close personal relationship with the owner of the corporation. The nursing home has a good reputation, and its scores on various websites show historically being about on par with its local competitors. The nursing staff has generally been at the facility a long tine andis on which approach to take. While she agrees that the ad- mments are unacceptable, she also does not want to ruin her Alice is vacillating of the chain of facilities, Mr. Frank Dobbs, hired his lon chances of getting the raise that she's due for atter her annual evaluation. Addi- tionally, Mr. Stevens does have a history of letcing peaple go when he is upset, and she is concerned about being able to find another job in the current environ- ment. Yet Alice just heard through the grapevine that two new emplayees are also the targets of Mr. Steven's inappropriate remarks. PART ONE considered stable in the current environment. Olive Washington is a certified nurse assistant (CNA) who came on boand approximately 6 months ago. She has been well received by the nunses and is happy to be working at the facility. Over the last couple of months, the admi istrator, Mr. Stevens, has decided to make executive rounds and as a zesult is becoming more known to the nursing staff. His remarks to the nurses as he makes his rounds seem inappropriace to Olive. She feels that che remarks are culturly FIRST SET OF CASE STUDY DISCUSSION QUESTIONS 1. What are the various choices Alice has at this point to address the concerns raised? 2. What are the ramifications if Alice decides not to act at this time? 3. If you were Alice, what would you do and why? Copyright 2014 Jones& Bartlert Learning, LL.C. Do not distribute and/or repriet withort written permission of publisher. 129Explanation / Answer
1.Mrs. Alice is a director of nurse therefore lots of responsibility come in to her shoulder especially responsibility of nurse's work she acts as a midpoint between owner of the nursing home and nurses therefore if there is any problem arises from any point wether from nurse or nursing home that alice is only the answerable person at this point of time problem is raised from nurses about culturally intended remarks and steven not appropiate remarks at this time Alice has choice of :
*she has to demand the respect of nurse who is working under her.she can directly talk to steven about his remarks in a possitive manner bh convensing him that his remarks getting nurses demotivated and they are not able to concentrate on work as director of nurses i felt concern about it therefore i am talking to you about issue .
*she can bring up in front of steven in appropiate manner.
*Alice should try to resolve the problem by talking and communicating to steven directly inspite of going to mr.Dobbs its seems you are bitching about him if you will talk to him dobb inspite of steven.
*Alice has to be objective about concern and should not emotional .she has to go to steven with the solution of the problem.
2.If alice decided not to act at this time just because of being selfish and thinking about her dues and concern about next job than the ramification will be nurses has to tolerate steven's inappropiate remarks and they will keep demotivated ,it might be possible after some time left rhe jo because no one like to work in such circumstances inspite of all that steven does not aware about his remarks making nurses demotivated and they are getting hurt .he will keep doing same.
3.If I will alice i will definately discuus the issue with steven .I will try to approach him possitively and make him aware what he is doing is wrong it definately go negative for nursing home at the end as nurses will not happy therefore we can not get better service from them therefore its necessary stop remarking them and i will not think about my personal issues becuase its possible he can also remark me tommorw threfore its necessary to raise voice .