Instructions Summary: For this assignment, you will critique your favourite emai
ID: 3902703 • Letter: I
Question
Instructions Summary: For this assignment, you will critique your favourite email service (e.g., Hotmail, iCloud Mail, Yahoo! Mail, etc.) using Norman's principles of Design, and make suggestions how to improve it. You will also describe the conceptual model underlying the system, as well as identify which metaphors and analogies the conceptual model relies on. You should read the assigned readings (Chapters 1/2 in Norman's book as well as Chapter 2 in the textbook) before you start working on this assignment. Read the entire assignment before completing any of the parts Note: if you are not using any email service, you will need to familiarize yourself and review one: Hotmail.
Part 2: (30%)
Based on Norman's "Seven Stages of Action", answer the following questions (thinking about the same email service) justifying your responses. (Hint: read Chapter 2 in Norman's book carefully before answering these questions, as some questions may seem very similar otherwise!):
1. Can you easily determine the function of the system?How?
2. Can you easily tell what actions are possible?How?
3. Can you determine the mapping from intention to physical movement?How?
4. Can you easily perform the action(s)?How?
5. Can you easily tell if the system is in a desired state(s)?How?
6. Can you easily determine mapping from system state to interpretation?How?
7. Can you always tell what state the system is in?How?
8. Overall, do you think this software suffers from the Gulf of Execution and/or the Gulf of Evaluation? Pleaseexplain
Explanation / Answer
Answer)
1) In seven stage of actions the actions performed are as follows:
This comprises of the 4 stage of execution and three stage of evaluation as well as the goals.
a) creating a goal
b) creating the intention
c) specifying the action plan
d) execution of the action
e) perceiving the state
f) interpretation
g) evalution of the outcome.
2) The possible actions are as follows:
specifying the action, execution of the action, evaluation of the outcome in case of the email.
3) In intention the email is to drafted and properly synchronized and then attached with relevant informations and documents, revised and reviewed and then sent which is the physical movement.
4) Yes these performs are to easily performed by following the stages of seven stage of action.
Hope this answer helps. :) Happy to help.