Situation: You are a coach of competitive girls U-14 soccer team. Your team is h
ID: 395522 • Letter: S
Question
Situation: You are a coach of competitive girls U-14 soccer team. Your team is halfway through the season. During a game, two of the parents get in a fist fight and yell expletives at one another. The fight is over the performance of one of the forwards. The fight is so disruptive a bystander is pushed onto the field and play is disrupted. The forward is the daughter of one of the parents. It has also been discovered that the parents had been drinking alcoholic beverages. Additionally, throughout the game, another parent repetitively and loudly yells at the referee when she disagrees with the calls of the game. As a result, the referee refuses to ref at any other games. The situation has resulted in a need for multiple forms of technical reporting and communication.
Audience
Purpose
Director of the Soccer Club
Memo that summarizes the event and proposes solutions.
Parents of all Soccer Club Players
Response letter to all parents (in the soccer club as concerned parents have complained). The letter includes new policies and procedures that have been put in place to resolve the issue.
Board of the Soccer Club
Description of the problem and proposal for resolving future issues.
Readers of the local newspaper
Letter to the editor summarizing the recent incident correcting inaccuracies that have spread, your response to the situation, a description of the problem, and steps readers can take to help be part of a solution.
City Council
Memo that includes a summary of the incident, report of the problem, solutions that include collaboration with the city.
Choose one of the audiences and purposes above:
What content is most important for the audience and purpose? What type of tone and word should be used? What research is needed? What document design would be most effective? What tables, charts, visuals, lists, steps might be needed?
Audience
Purpose
Director of the Soccer Club
Memo that summarizes the event and proposes solutions.
Parents of all Soccer Club Players
Response letter to all parents (in the soccer club as concerned parents have complained). The letter includes new policies and procedures that have been put in place to resolve the issue.
Board of the Soccer Club
Description of the problem and proposal for resolving future issues.
Readers of the local newspaper
Letter to the editor summarizing the recent incident correcting inaccuracies that have spread, your response to the situation, a description of the problem, and steps readers can take to help be part of a solution.
City Council
Memo that includes a summary of the incident, report of the problem, solutions that include collaboration with the city.
Explanation / Answer
The Chosen Audience: Parents of all Soccer Club Players
The Chosen Purpose: Response letter to all parents, including the new policies and procedures of the club
Content which will be most important for the audience: The audiences in this case are the parents of the Soccer Club Players. The content must address the pain points of the audiences that will be the complaint areas of the parents as well as the playing and participation guidelines for the players. The content must be comprehensive enough to address all pain points of the audiences. An FAQ can also be added to address the generic questions.
The letter can highlight the major changes in the policies and procedures of the club. The details of the same can be attached in the annexure.
Tone and word style of content: Plain style of written text can be used in this case as the letter will be read by a diverse set of audiences. The tone of the letter can be positive and encouraging.
Research needed in this context: The revamp of policies and procedures can be done successfully if the management is able to understand the needs and the pain points of the audiences. So, a coherent feedback system can be used here. Also industry benchmarking can also be done to identify the best practices being followed in the industry.
Document Design:
The types of aids, which will help the delivery of the content: