CHAPTER 7 APPRAISINGA cultural competency. Further, a lack of cul a lack of cult
ID: 395571 • Letter: C
Question
CHAPTER 7 APPRAISINGA cultural competency. Further, a lack of cul a lack of cultural atively affect service and sales to customers. lacks cultural competency ncy ritical Thinking Questions t' tency, or are they the same thing? Explai ction between diversity and cultural compe, edtche three sources of competencies discussed egy bal factors-what is their relative importance? with the rest of the cl c. Can a common or core v ek fied? As a class, address he t is how would you weigh each of the three cat That is. fcmld the ability to perform the current tasks ake precedence over strategically important competencies or cultural competency? as a core competency in most businesses? Why or why not? tencies? For example, should they all be weighted what could they be ued fo Experiential Exercise Team the same, or Experie 1-21. Select representatives as men competency team. Each tea position. This rationale can ited by, the following aspec a. What is the impetus behi e Do you think that cultural competency should be included eam Exercise 1.20. Join your team members to work on operationalizing tency? b. cultural-competency criteria. a Specifically, start by identifying the dimensions of cultural What role does cultur c. If it is a competency competency. For example, if you think of cultural com- petency as a general duty or area of responsibility, what aspects make up that area? Perhaps communication is one dimension. In other words, part of cultural competency may be the capability to understand someone's language and to be able to effectively express yourself in that lan- guage. Understanding of a culture could be another aspect. ldenify as many dimensions as you think are needed to capture the general concept of cultural competency Reter to this chapter's Appendix detailing the critical- ncident technique. Using the Appendix as a guide, d. What about the bott investment be expe In a debate-style form of position and ration and rebut and rejoin t ates this process.A leads the class in id the use of cultural there a clear conse mance measure?Explanation / Answer
EACH OF THE COMPETENCIES HOLD THEIR UNIQUE IMPORTANCE IN THE WORLD OF BUSINESS AND THEY HAVE THEIR OWN WAY OF WORKING
RELATIVE IMPORTANCE
JOB- IT IS THE MAIN REASON YOURE EMPLOYED IN THE COMPANY, ITS HOW YOU EARN AND FEED YOURSELF
STRATEGY - ITS HOW YOU FACE A PROBLEM OR HOW YOU WOULD REACT TO A PARTICULAR PROBLEM IF IT WERE TO OCCUR
GLOBAL FACTORS - THEY ARE THE REASON WHY WE PREPARE STRATEGY SINCE THEY ARE UNPREDICTABLE AND CAN CHANGE AT ANY GIVEN TIME, WE NEED TO SEE THE FACTORS AND HOW MUCH THEY CAN AFFECT OUR BUSINESS
I WOULD WEIGH EACH OF THE CATEGORY OF THE COMPETENCIES AS GLOBAL STRATEGY AFFECTS THE STRATEGY CREATED BY THE COMPANY AND THE STRATEGY AFFECTS THE INDIVIDUALS JOB MAKING IT EITHER HARD OR EASY GOING
I THINK THEY SHOULD BE MEASURED ON THE BASIS OF THE PERFORMANCE AND NOT ON ALL THE SAME AS THEY ALL AFFECT THE COMPANY IN DIFFERENT WAY AND THEY SHOULD TAKE PRECEDENCE OVER STRATEGICALLY IMPORTANT COMPETENCIES AS THE FACTORS COULD CHANCE ANYTIME SO WE NEED DYNAMIC PLANS
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