Complete the following assignment as instructions state Art Can Be a Stretch 10b

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Complete the following assignment as instructions state

Art Can Be a Stretch 10b 6.18 Adjustment: Shipping Your company, For Art's Sake, sells paintings online. It specializes in workplace art for offices, executive suites, conference rooms, and common areas. Your art consultants preselect paintings, making sure that the finished product is framed and delivered in perfect shape. You are proud that For Art's Sake can offer fine works of original art at affordable prices Recently, you received an e-mail from S damaged condition. The e-mail E-mail outheast Equity Bank claiming that a large oil painting that your company sent had arrived in ed the customer had signed for delivery and not mentioned any damage. The e-mail demands a replacement. You find it difi intings must be shipped standing up, not lying down. You also make sure that every painting is wrapped in two laye condition. The e-mail said, "This painting sags, and we can't possibly hang it in our executive offices." You were surpris cult to believe that the painting is damaged because you are so careful about shipping. You give explicit instructions to shippers of convoluted foam and one layer of Perf-Pack foam, which should be sufficient to withstand any bumps and scrapes that negligent handlers may cause. Nevertheless, you decide to review your packing requirements with your shippers. It's against your company policy to give refunds or replace paintings that the receiver found acceptable when delivered. However you could offer Southeast Equity Bank the opportunity The company could send the to take the painting to a local framing shop for restretching at your e restretching bill to For Art's Sake at 18 East 79th Street, New York, NY 10075. ose an e-mail adjustment message that regains the customer's confidence. Send it to Gregory K YOUR TASK. Comp gkaripidis@southeastequitybank.com. Karipidis at

Explanation / Answer

Subject - Proposal to bear repairing/restretching charges for the damaged painting

Hi Gregory,

Hope you are doing good.

Our sincere apologies for the damage of the oil painting XXX by the time it reached your office. Our paintings are packaged, handled, shipped and fixed with extreme care and quality which involves using the best materials and explicit instructions to the shippers and handlers. However, due to some unknown issue, the paintinig has damaged. We reveiwed your replacement request but we apologise to say that our company doesn't have the policy of refund or replacement for any products.

Considering the relationship we want to build with your firm, we propose to offer reimbursing expenses for a repair or restretching of the painting if you can get it done and send over the bill. Hope this would be a fair deal considering the benefit of both our firms.

Hope we would continue be in business relationship for years to come and we promise to offer you the best product and service all the time.

Sincere Regards,

XXX,

For Art's Sake,

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