Answer questions 1- 3 Sophie just completed a sales training course with one of
ID: 415470 • Letter: A
Question
Answer questions 1- 3
Sophie just completed a sales training course with one of the frm's most productive sales representatives, Emma. At for cab fares. I usually put the added expenses there. Ww the end of the first week, Sophie and Emma sat in a motel all do it," said Emma. "As long as everyone cooperates room filing out their expense vouchers for the week. Sophie the Vice President of Sales doesn't question the expense casualy remarked to Emma that the training course stressed vouchers. I imagine she even did it when she was a lowy the importance of accurately filing out expense vouchers. salesperson." AN ETHICAL DILEMMA it's easy. Every cab driver will give you blank receipts ement? "What if people don't go along with this arrang The company expense vouchers don't list the categories asked Sophie. we need. I tried many times to explain to the accountants that there are more expenses In the past, we have had some who reported it corporate wants us to. I remember there was a person who Emma replied, "Tm glad you brought that up, Sophie. bisgest complaint we, the salespeople, have is that there is didn't report the same amounts as the co-worker traveling no place to enter expenses for tipping waitresses, waiters, with her. Several months went by and the accountants cab drivers, bell hops, airport baggage handlers, and the came in, and she and all the salespeople that traveled ke. Even the government assurmes tipping and taxes them together were investigated. After several months the ars it they were getting an 18 percent tip. That's how service one who ratted out the others was fired or quit, I cant people actually survive on the lousy pay they get from theirremember. I do know she never worked in our industry bosses. tel you it is embarrassing not to tip. One time again. Things like that get around. It's a small world for was at the airport and the skycap took my bags from me ood salespeople, and everyone knows everyone so l didn't have the hassle of checking them. He did all paper work and after he was theough, I said thank you. He investigated?" Sophie asked ooked at me in disbelief because he knew I was in sales. it took me a week to get that bag beck than they have boxes for. The the What happened to the other salespeople who were There were a lot of memos and even a 30-minute video as to the proper way to record expenses. All of them had conversations with the vice president, but no one was f .AMer that rcident I went to the accounting department, and every week for five months I told them tey needed to change the forms. 1 showed them the approximabe amount the average salesperson pays in tips No one was fired even though it went against policy Sophie asked Emma At the time, my conversation with the VP went week Some of them were shocked at the amount. But basically this way. She told me that corporate was not o ey chargs it or at least talk to the supervisor? Nol So to change the forms, and she acknowledged it was not irectly to him, and do you know what he sald to me? fair or equitable to the salespeople. She hated the head No, what? asked Sophie accountant because he didn't want to accept the a salesperson's life in the field. That was it. Ileft the office He told me that this is the way it has done, and it would stay that way. He also told me if I tried to and as I walked past the Trolir's sp above him on this, I'd be looking for another job. I cant the head accountant--he just smiled at me chance that now, especally in this economy. Then he had the nerve to tel me that salespecple are paid too much, and that's why we could eat the added expenses. We're the report? only ones who actually generate revenue and he tells me that I'm overpaid!" always been office-that's what we This was Sophie's first real job out of school and Emma was her mentor. What should Sophie report on her expens So what did you do?" inquired Sophie. I do what my supervisor told me years ago. I pad my 2. Discuss the alternatives for Soplie QUESTIONS EXERCISES . Identity the issues Sophie has to resolve account each week. For me, I tip 20 percent, so I make sure I write down when I tip and add that to my overall 3. What should Sophie do if company policy appea expense report. conflict with the firm's corporate culture? Butl that goes against company policy. Besides, how do you do it asked Sophie. cas is strictly hypotheticalt any resembance to real personsExplanation / Answer
1: Sophie has to resolve many cases regarding the expense filing.Being the part of sales team Sophie has to travel a lot and the company's account department's for has no proper fields for filling and expenses .Thus Sophie has to reoslve the current issue of managing all expense, being a fresher how she can take a decision sometimes in favor of ethics but against the interest of colleagues. There is a dilemma in selecting the option to go ahead and file with actual expense or manipulate it.
2:Sophie can file the actual and need to bear with other expenses like paying tips by herself .or she can file like other sales person which is actually in ethical. Or else she can take advsie from higher authority before going with submission of bills.
3:Sophie has to deal the situation judiciously and she need to take advice from seniors and other mentors. She need to bring a good rapport with accounts team and can make them understand the additional expenses they need to bear while travelling and same can be addressed with the higher authorities. Preparing a new expemse form can resolve the situation much better and she can take initiative with the support of other functional teams.