Imagine that Mattel\'s toy recall in 2007 has just occurred. The company has mad
ID: 419256 • Letter: I
Question
Imagine that Mattel's toy recall in 2007 has just occurred. The company has made the decision to recall the products which contained illegal levels of lead and unsafe magnets.
1.) Using a stakeholder analysis, evaluate how Mattel's decision affected EACH of the following:
-Customers
-Suppliers
-Distributors
-Stakeholders
-Employees
-Managers
-Community/Society/Nation
2.) What other decisions does Mattel have to make?
3.) Make a recommendation concerning the following questions and justify it.
4.) What additional recalls, if any, should Mattel make and how?
5.) What, if anything, should Mattel do to prevent such recalls in the future
6.) Explain how your recommendation is consistent with one or more relevant ethical frameworks, such as utilitarian, justice, moral rights, or practical rules.
Explanation / Answer
Stakeholder's Analysis is to understand the requirements & influence of these stakeholder in the subject to put them in right box and act accordingly.
Customer: will come on high interest and high influence zone, so should monitor them closly and all are action should be planned in such a way to keep them happy else they create damage to future business once they loose trust
Supplier
Here interest is low but they influence very much on the decision , so we should always keep them satisfied by what they need and give priority to this set of stakholder in this category for Mattel there may be shopkeeper who has direct influence on sale but low interest on quality
Distributor- High interest and low Influence , so Mattel should keep them informed about what has happended what actions are being taken to handle the situation , but here their to recall all toys are important so action plan should involve them to handle logistics part
Stakeholder- May be vendors & others they will also have high interest but low influence zone so we should keep them informed about what is happening
Employee- Low interest and low influence - But they should monitored by way of their behaviour and understaning of situation , and analyzing their reactions. Their help in resolving the issue is also important , so their fast action will be required from them to resolve issue
Managers- High interest & High influence, They should work as team and should be satisfied with relevant and complete information so that can prepare their action plan to act accordingly
Community- High interest & high influence zone- Keep them informed and satisfied both so that they don't loose trust on the Mattel
2.Mattel can take the following decision:-
3.Recommendations
6. These recomedation will definetly is consistent as it will be greatest good to all community if we accept our mistake & decide not to repeat it again by making our system robust so Mattel will surely maintan High moral here.