Quality Assurance - Quiz 1? 1. List at least three characteristics of CQI. 2. Wh
ID: 419352 • Letter: Q
Question
Quality Assurance - Quiz 1?
1. List at least three characteristics of CQI.
2. What are the four types of institutional improvement activities associated with CQI?
3. What does the (Shewhart) PDSA cycle require organizations to do?
4. Linder (1991) suggested that the implementers of CQI have tended to follow three basic strategies. What are these strategies?
5. What is a team? Why do teams matter in CQI?
6. Why do teams often outperform individuals?
7. What are the main members of the set known as the seven tools of total quality management?
8. What are the key techniques for defining processes and identifying sources of variation?
9. What are some of the frequently used methods of gathering information about client perceptions?
10. What is the London Declaration? ?
Explanation / Answer
Answer:
PDSA is one customer feedback improvement process. It tells to employees for what to do or what not to do.
Team represents a group of individuals. They have common goal and objective to achieve. For CQI in an organization, at a time different works required to obtain. It can be obtained by a team within the specified time interval.
Every individuals have different thoughts and ideas. In a good team, every team members get chance to perform their ideas in better way. So obviously the team will perform better than an individual.
-Control chart.
-Histogram.
-Pareto chart.
-Scatter diagram.
-Stratification (alternately, flow chart or run chart)
8. What are the key techniques for defining processes and identifying sources of variation?
-Six sigma
-control charts
- regression models
- randomized control trials
-Holistic change etc..
9. What are some of the frequently used methods of gathering information about client perceptions?
- Baseline data collection and initial process measurement.
- Process analysis.
- Implementation of new process and monitoring of process change
10. What is the London Declaration? ?
This declaration is related to India’s membership in common wealth nations. ‘This membership will be continued after its independence’ is declared by common wealth nations’ prime minister