Positive Message (Adiustment Grant) LIS Julia Brown of St. Paul, Minnesota purch

Question

Positive Message (Adiustment Grant) LIS Julia Brown of St. Paul, Minnesota purchased lamppost lights from Hartford Lights Exclusive. When she received them, there were 17 broken units in the cart. She is requesting resolution to this problem. After careful investigation, it was determined that the problem was the result of the shipment being packed by a temporary employee, who was not abreast on the packing procedures for special order goods. Thus, we will honor the request of the customer. Your task is to write an Adjustment Grant letter, in the direct and positive approach, to the customer. Must use techniques referred to in the textbook. Note: Ms. Julia Browns' address is: 1439 Brother Rice St. Paul/Minneapolis, Minnesota 55403 Company Address: Hartford Lights Exclusive 409 Weed Dry Ct. Boston, Mass. 50503 21

Explanation / Answer

Julia Brown

Minneapolis,Minnesota 55403

Dear Julia Brown,

I once again want to apologise for the mistake we did in our shipping on behalf of our company .We take order fulfillment case very seriously and have properly investigated the case of the incident.

We wish to send you the new lamppost lift along with a prepaid voucher to send back the broken peices so that we can recycle those faulty elements .As a token of appreciation we also want to include a gift worth $200 that can be used for any product door your future purchase.

Again we hope you accept our apologies and the correction to the above mistake

Thanks

Manager

Hartford lights exclusive.

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