Food4U Food4U, a wholesale grocery business, operates in one city and provides o
ID: 454330 • Letter: F
Question
Food4U
Food4U, a wholesale grocery business, operates in one city and provides one service—stocking retailers with fresh produce. The company wants to ensure that employees develop expertise in their skill specialization and that these specializations are used efficiently.
A potential problem with this form of structure is:
inefficient resource utilization.
increased costs.
excessive focus on clients.
ambiguous accountability.
higher dysfunctional conflict.
2) XYZ Office Supplies
XYZ Office Supplies is about to introduce a new customer service program that will affect all its 355 sales and service employees. Job duties will be changed and the employee rewards system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about the different types of forces resisting change that the company will potentially experience during this change process.
XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
create an urgency for change.
use the stress management technique.
induce organizational learning.
negotiate with the employees.
coerce the employees to make a decision.
3.)Effective change agents:
avoid refreezing desired conditions.
use coercion as their first and foremost strategy in reducing resistance to change.
communicate vision in ways that are meaningful to others.
discourage employees to align work activities with the vision.
create an aversion for changes by highlighting risks.
4.Which organizational change approach is best known for applying the philosophy of positive organizational behavior rather than problem-solving approach to change?
Parallel learning structure
Large group intervention
Force field analysis
Action research
E)Appreciative inquiry
A)inefficient resource utilization.
B)increased costs.
C)excessive focus on clients.
D)ambiguous accountability.
E)higher dysfunctional conflict.
Explanation / Answer
1. Inefficient resource utilization
2. Coerce the employees to make a decision
3. Communicate vision in ways that are meaningful to others.
4. Appreciative inquiry