Case Study #3: Communication Cecilia had returned to school to obtain a degree i
ID: 126847 • Letter: C
Question
Case Study #3: Communication
Cecilia had returned to school to obtain a degree in Medical Office Administration because she felt passionate about helping people. She found a job in a mid size clinic and realized there were quite a few patients who were not only economically disadvantaged, but also, could not speak English. She, and other staff members, found themselves often frustrated at how they were struggling to breach the language barrier and receive all of the correct information from the patients.
As Cecilia listened intently to one elderly woman who spoke only Spanish, try to describe her medications, she became worried that her best efforts to decode what the woman was saying may cause some problems for her down the road. Cecilia documented what she could and sent the woman in to see the doctor. The doctor, who could speak Spanish as well, came out after examining the woman, complaining that she hadn’t understood how to properly take her medication and therefore, had been taking additional medications along with her prescriptions to relieve her ongoing symptoms.
The doctor chastised the staff for not doing their jobs and putting patients lives at risk. He demanded they get their acts together and come up with a plan to fix all of the obvious miscommunication that was going on in the office.
1. What are some other potential dangers that can arise when there are communication barriers between care givers and patients?
2. What are some responses a patient will demonstrate if they feel isolated by the language barriers?
3. What are some of the socio-economic and cultural influences that affect communication between patients and their care givers?
Explanation / Answer
What are some other potential dangers that can arise when there are communication barriers between care givers and patients?
Effective communication with patients is serious to the care and excellence of care. Barriers to this communication comprise alterations in linguistic, cultural changes, and stumpy health literacy. Evidence-based practices that diminish these barricades must be combined into, somewhat than just additional to, health care work procedures. When patients with incomplete English expertise are preserved by doctors and other health specialists who are capable only in English, 3 influences meet to generate a triple danger to operative communication. Primary, the linguistic changes themselves are a barrier to real communication. Inappropriately, this language barrier is frequently not directly obvious. Examples in which patients recognized themselves as rationally talented in English, but remained not, have been described, and a Joint Commission education found doctors and hospital staff who thought themselves to be adequately capable in additional language, but were not. Together the patient and the clinician can undervalue the language barrier amid them.
Additional, cultural alterations which are repeatedly related with language changes are a wall to effective communiqué. One’s culture touches one’s thoughtful of an expression or sentence and even one’s awareness of the creation.
Third, low fitness literateness is a barrier to nominal communication. Low health literacy in patients may be related with linguistic and cultural fences, but is also originate in patients who are capable in English and who portion the shared U.S. culture. This concluding collection may be particularly at danger of having their stumpy health literacy go unrecognized. When language or national barriers are recognized, it often primes the clinician to discover whether the patient comprehends her spoken or written communication. But when[sa1] the patient expresses the similar language and is of the same ethos as the clinician, too frequently the clinician shoulders that the patient in the nonappearance of queries understands.
What are some responses a patient will demonstrate if they feel isolated by the language barriers?
There are countless dissimilar cultural assemblies which are importantly pretentious by the message issues that are current in health facilities nowadays. Miscommunication or the misunderstanding of info to and from patients and health officers is of importantly apprehension to all gatherings tangled as numerous dissimilar penalties can result since of this. The two chief collections that are pretentious the most by this message failure are the patients themselves and their giving medical officers. This is also accredited to the fact that patients cannot amenably select who delights them for their illnesses. Universal it is documented that the explanation facilities that uncountable health care facilities presently own is enormously insufficient to deliver any gentle of advantage to the patient, thus fitness facilities trust on fluent family memberships of the patient to understand the medicinal valuations etc. Inappropriately this means that groups, most highly ethnic groups are importantly pretentious which in turn reasons great subjects for the patient. This education aided to put out that numerous medical doctors would not have conventional specific exercise to professionally use a translator to request their patient’s exact life and demise queries.
What are some of the socio-economic and cultural influences that affect communication between patients and their care givers?
Communication glitches amid patients and health care laborers are far too repeatedly at the origin reason of insufficient medical conduct, needless mistakes, extra pain, and even demise. There are heaps of motives for these communication difficulties. There are lots of cheap and unassuming things that can be prepared about them. But distant as well little really occurs, with respect also to understanding these glitches or relating the willingly available answers, in part since there is no solitary suitable place to go to advance admission to data about moreover
-the reasons of the difficulties or
-the implements obtainable for commerce with them.
This proves that numerous patients and their relations identify that there are thoughtful message problems that constrain them and their precious ones from receiving the upkeep they essential. Though, rendering to the similar study, ethnic and socio-economic effects and health literateness subjects also disturb communication in health care surroundings even more.