Imagine that you are an office administrator in a physician’s office that suppor
ID: 245510 • Letter: I
Question
Imagine that you are an office administrator in a physician’s office that supports four doctors. Reimbursement from various payers make up the payer mix that can be viewed in the form of an aging schedule. The aging schedule informs management of the dollar amount of revenue that has been generated in the current month and what revenue has yet to be collected from previous months by each payer.
While reviewing the processes surrounding the revenue cycle, you have determined that improvements are needed in front office processing. Describe one improvement that you would recommend implementing in the front office staff as it relates to processes with the revenue cycle.
Explanation / Answer
Describe one improvement that you would recommend implementing in the front office staff as it relates to processes with the revenue cycle.
They can provide multiple payment options
Customers in healthcare will have variety of problems related with payment plans, confusions on statements and policies and have poor coping with their billing modes. Hence making a variety of options for the customers made them comfortable and reduce their stress by choosing their own choice of payment options such as allowing payments via credit cards, debit cards, patient portals, monthly billing options, mobile devices, cards on file etc. These all helps in improving the revenue of health care.