QUESTION 35 Quality control refers to the: O efforts of an organization to repla
ID: 2782710 • Letter: Q
Question
QUESTION 35 Quality control refers to the: O efforts of an organization to replace quality with productivity. O inspections conducted by the government when a product's quality is above the required standard O efforts of an organization to reduce the quality standards set by the best-performing companies. O processes an organization uses to maintain its established quality standards O techniques an organization uses to minimize the quality of its products and services. QUESTION 36 Service experience tends to vary each time because: O of the tangible element inherent in delivering services. O services are less customized than tangible products. O services are not labor-intensive. O services can be easily separated from the point of consumption O of the human element inherent in providing servicesExplanation / Answer
35.
Quality control refers to processess an organization uses to maintain its established quality standard.
Option (D) is correct answer.
36.
Service experience tends to vary each time because of the human element inherent in providing sevices.
Option (E) is correct answer.