Mayo Clinic has been recognized countless times for its independent thinking, ou

Question

Mayo Clinic has been recognized countless times for its independent thinking, outstanding service and performance, and core focus on patient care and satisfaction. CEO Dr. John Noseworthy stated, "Sometimes we have to make decisions that don't make a lot of sense from a business standpoint, but they're the right thing for the patient." Perhaps that is why more than 1.1 million patients come to Mayo Clinic each year, including several U.S. presidents and foreign heads of state. Explain why Mayo Clinic is exceptional at customer service. What are the key differentiating points from other hospitals or medical facilities?

Explanation / Answer

Answer:

->The Mayo Clinic is sogood at customer service because they have taken the time to invest in creating anatmosphere within their staff and employees that say that no matter what the patientsinterests is what will always be considered first. They keep everyone informed at alltimes and they maintain healthy records to better serve their patients

->The Mayo Clinic is a not-for profit medical group practice. It has put itsfocus on their patients unlike other clinics and hospitals. The mayo clinic isgood at customer service because they consider all of a patientsexperience. They welcome new patients with and without referrals, andwhen a returning patient come back they welcome them by their name andquickly guide them through the process. These greeters are professionalsand they help guide patients in the administrative process. All the buildingswere made so that patients feel comfortable and more relaxed beforeseeing their doctor. The hospital rooms have a microwave, and chairs thatconvert into beds because they understand that patients don't come to thehospital alone and they want to make sure that the patients family orfriends are comfortable during their stay there as well. The patients that gointo the Mayo clinic also take part in the decisions that are being made or the options they have for treatments. They also encourage the patient totake part in discussions. If a surgery is necessary it will be done within 24hours, unlike other hospitals who will take a long time to get into thesurgery room. I think that the mayo clinic has been so successful atpracticing medicine differently from other hospitals because the doctorsaren't in competition with each other on how many patients they havereceived, or the number of test they have done. This is because they areput on salary instead of being paid by the number of patients they see.

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