Answer the following 3 terms 1. When designing a new Internet service, systems t
ID: 330126 • Letter: A
Question
Answer the following 3 terms
1.
When designing a new Internet service, systems to include that help customers monitor discussion forums, do status checks, perform advanced searches on the site, and do other types of independent information gathering would be part of which of the following system types?
Interaction systems
Transaction systems
Knowledge systems
Information systems
Distribution and order fulfillment systems
2.
Radical service innovations include all of the following EXCEPT:
style changes
new services in defined markets
new services for still undefined markets
increased risk and resource investments
new service offerings to a firm's existing customers
3.
Universities are an example of which of the following:
Mass service
Service shop
Retail service
Service factory
Professional service
a.Interaction systems
b.Transaction systems
c.Knowledge systems
d.Information systems
e.Distribution and order fulfillment systems
Explanation / Answer
Answer 1: Option D - Information systems
Explanation: While using an internet service, the customers visit a website, monitor discussion forums, do status checks, perform advanced searches on the site. This way they are gathering information and hence it is an information system.
Answer 2: Option A - Style changes
Explanation: Style changes happen in position innovation of a firm, not in services innovation.
Answer 3: Option D - Service factory
Explanation: A university is a place where the services are created (content, examination, and curriculum) and simultaneously delivered o the customer (students). Hence, like a service factory, manufacturing and service co-exist here.