Mini-Case: Hospital Copy Office A hospital\'s copy office receives orders from m
ID: 337607 • Letter: M
Question
Mini-Case: Hospital Copy Office
A hospital's copy office receives orders from managers for articles and other materials to be copied for in-house seminars. When the copy office receives an order, an employee reviews the order and sorts it into two groups: one of materials with copyrights and another of materials without copyrights. Two employees then look in the copy office's storeroom to see if any copyright materials remain from a previous seminar in on-hand inventory; what is not already in storage is ordered. Another employee photocopies the handouts that are not copyright-protected. When the photocopying is complete, the copied handouts are stapled. All materials, both with and without copyrights, are then drilled. Finally, the materials are inspected for conformance to specifications. This involves checking the photocopies against the manager's order, inspecting the drilled holes, assuring that the proper pages were stapled together in the correct sequence, collating the assembled articles and other handouts, and placing orders for the copyrighted articles that were not already on hand.
Each task must be performed in the sequence given below. The hospital's copy office operates eight hours per day.
Task
Employees Assigned
Task Time(minutes)
Review order; sort into materials with and without copyrights
1
15
Look in storeroom for copyright material already in on-hand inventory
2
15
Photocopy handouts without copyright
1
30
Staple handouts photocopied in house
1
10
Drill all on-hand materials
1
20
Inspection and placement of orders for unavailable copyrighted materials
2
45
What is the cycle time of the order completion process in the copy office?
15 minutes
30 minutes
45 minutes
135 minutes
None of the above
What is the hourly capacity of the order completion process in the copy office?
1.3 orders per hour
2 orders per hour
90 orders per hour
120 orders per hour
None of the above.
Task
Employees Assigned
Task Time(minutes)
Review order; sort into materials with and without copyrights
1
15
Look in storeroom for copyright material already in on-hand inventory
2
15
Photocopy handouts without copyright
1
30
Staple handouts photocopied in house
1
10
Drill all on-hand materials
1
20
Inspection and placement of orders for unavailable copyrighted materials
2
45
Explanation / Answer
Mini-Case: Hospital Copy Office
A hospital's copy office receives orders from managers for articles and other materials to be copied for in-house seminars. When the copy office receives an order, an employee reviews the order and sorts it into two groups: one of materials with copyrights and another of materials without copyrights. Two employees then look in the copy office's storeroom to see if any copyright materials remain from a previous seminar in on-hand inventory; what is not already in storage is ordered. Another employee photocopies the handouts that are not copyright-protected. When the photocopying is complete, the copied handouts are stapled. All materials, both with and without copyrights, are then drilled. Finally, the materials are inspected for conformance to specifications. This involves checking the photocopies against the manager's order, inspecting the drilled holes, assuring that the proper pages were stapled together in the correct sequence, collating the assembled articles and other handouts, and placing orders for the copyrighted articles that were not already on hand.
Each task must be performed in the sequence given below. The hospital's copy office operates eight hours per day.
Task
Employees Assigned
Task Time(minutes)
Review order; sort into materials with and without copyrights
1
15
Look in storeroom for copyright material already in on-hand inventory
2
15
Photocopy handouts without copyright
1
30
Staple handouts photocopied in house
1
10
Drill all on-hand materials
1
20
Inspection and placement of orders for unavailable copyrighted materials
2
45
What is the cycle time of the order completion process in the copy office?
15 minutes
30 minutes
45 minutes
135 minutes
None of the above
What is the hourly capacity of the order completion process in the copy office?
1.3 orders per hour
2 orders per hour
90 orders per hour
120 orders per hour
None of the above.
Task
Employees Assigned
Task Time(minutes)
Review order; sort into materials with and without copyrights
1
15
Look in storeroom for copyright material already in on-hand inventory
2
15
Photocopy handouts without copyright
1
30
Staple handouts photocopied in house
1
10
Drill all on-hand materials
1
20
Inspection and placement of orders for unavailable copyrighted materials
2
45