Case Study #3-Ronaldo Gonzalez-Hal\'s Garage auto mechanic and he holds a Small
ID: 351576 • Letter: C
Question
Case Study #3-Ronaldo Gonzalez-Hal's Garage auto mechanic and he holds a Small Business Management certificate from a local college of applied arts. For six years he carefully saved his money with the intention of buying his own g arage. That became a reality with the purchase of Hal's Auto Repair Hal had owned and operate Ha's Auto Repair- a successful business for thirty-five years. When his wife retired last year, he started making plans to sell the business and join her in retirement. Ronaldo heard that the business was for sale and entered into a long negotiation period with Hal. As part of the final deal, Hal agreed to stay on as an employee of the business for six months. For the last two months of this period, he would only work part-time as he eased into retirement Now, three weeks after taking over the business, Ronaldo is extremely concemed. The garage has four employees, in addition to Ronaldo and Hal This includes three mechanics and an apprentice. Every time Ronaldo asks one of these employees to do something, they answer that Hal has already given them the same instructions or that Hal has asked them to do something different. Twice, Ronaldo has gone looking for a mechanio, only to be told that Hal had given permission for that mechanic to leave early. And once, Hal sent the apprentice home at lunchtime due to lack of work. That day turned out to be one of the busiest. Several times, Ronaldo has ordered parts for a job, only to find that double orders were delivered since Hal had ordered the same parts. A few times Hal has been talking it up in the omice with people Ronaldo was never introduced to. He later found out that these were important customers. And now, today. Hal has gone home in a huff after finding out that Ronaldo plans to change the name of the garage."I never would have sold it to you if I knew that's what you'd be doing." Hal shouted in front of the employees Ronaldo is considering his options Case Study #3. Ronaldo Gonzalez-Hal's Gargage. Questions 1. What advantages could Ronaldo have expected from having Hal stay as an employee of the business? 2 What are the root causes of the current problems? 3. How could these current problems have been reduced? 4 What is the best course of action for Ronaldo to take now? Why? 10:09 AMExplanation / Answer
1. Ronaldo expected that Hal staying as an employee will help him to
Overall Ronaldo expected that Hal will help him into running the business through a smooth handover of the ownership of the Garage.
2. The root causes of the current problem is that Ronaldo and Hal’s roles have not been defined officially. While Ronaldo is the owner of the shop, Hal is still the one who has all the control over employees, customers and the operation. Due to this, there is regular conflict in giving instructions and in leadership.
3. These current problems could have been reduced by having a formal discussion in terms of roles and responsibilities of Hal. The initial discussion of their share of responsibilities could have been between Ronaldo and Hal. After that the rest of the team (three employees and the apprentice) should have been informed about the take over and their respective responsibilities. Also a defined organization structure of reporting should have been implemented.
4. The best course of action for Ronaldo to take right now is to fire Hal. This will definitely reduce the conflicted leadership within the garage. Ronaldo could also decide to make peace with Hal and continue but considering that he is planning to change the name of the garage, which may not be good idea. Hal will not like to work for a garage that does not bear his name. As a result, the conflicts may escalate. Hence the safer option is to fire Hal and resume the control of the garage.