In Chs.9-10 we discuss many example of companies that have \'faulty products/ser
ID: 352915 • Letter: I
Question
In Chs.9-10 we discuss many example of companies that have 'faulty products/services' due to a quality issue(s). Quality issues lead to at minimum two things: (1) higher costs and therefore lower profitability: and (2) often injuries (including death) to consumers (and sometimes employees). You are to write a professional 4-5+ page paper (APA-format) in which you will select a company that has had a major quality issue (nothing earlier than 2007 without pre-approval from professor) and discuss the impact on the firm's revenues, market share, costs (warranty, replacement, repair, etc.), etc. What actions (or inactions) led to the quality issue? Could it have been prevented? How? What can be learned from vour How? hat can be learnesd from Your tha ing forward after graduation to your firm(s)? At minimum your paper should include the sections referenced below. Divide and label your paper into clearly labeled sections as per below for ease of readability/understanding: 1. Executive Summary (1-2 paragraphs highlighting the KEY points) 2. Firm Overview (introduce the firm, product/service, industry) 3. Actions/Inactions (What was the quality issue and how did it happen?) 4. Impacts to Consumer and/or Employees (injuries, deaths, etc.) 5. Financial Implications to firm (higher costs, lost revenue, loss of market share, etc.) 6. Lessons Learned (What can you apply from this case study to your future career?) 7. Conclusions (Has the firm recovered from the issue? Were there management changes? Etc.) Deliverable: . 4-5+ page paper on the topic of Product (or Service) Quality Max 12-pt font, d .At the top of your paper: lines, max 1" margins o Student full name, MGT370 Quality Research Paper (Easterling), Spring 2018 (all one line) o Do NOT take up 3" of writing space by doing this vertically APA format Site sources throughout your paper Include a basic Bibliography at the end, which is not counted as part of 4-5+ pages o o Author(s), date, article name, journal . 30 points o Appropriate grammar, sentence structure, effective paragraphing, clarity of thought, spelling, etc. o Focus on the overall quality/quantity/professionalism of your submission. o The most important part of any 'real-world' assignment is an Executive Summary-where you streamline the overall conclusion into a concise paragraph(s), often supplemented by bullet points. o Divide your paper into clearly labeled sections (see above) o Cross-check your findings (i.e. one journal article is NOT sufficient): triangulate' across 3-4 articles. o Do NOT reference Wiki (specifically Ch.9-10) into your paper atin Adding pictures to your research paper is very effective and highly encouraged. You can reference pictures in a different section (i.e. a Supplemental Appendix') or you can include them throughout your paper itself (i.e. in the 'body" of the paper). Again, pictures are not 'required' but are very helpful in providing "context" to your essay. Obviously if you take time to insert pictures, consider printing your document in 'color for the full effect. And of course I'm looking for a certain quantity& quality of writing (i.e. lots of pictures and minimal writing will be frowned upon!)...don't do the bare minimum...do a great job! "Don't be average...be exceptionalExplanation / Answer
1. This report is present to management to highlight the quality issues which are facing during production. I need to highlight the qulity issues with its root cause and its effect on organization. Effect will be in terms of cost,productivity and risk.
2. Firm is a electronics manufacturing industry which produces a mobile phone through assembly process. This firm is well known brand famous for its product and services. (you can choose any name from mobile industry)
3. Now production line is suffering from high rejection rate which cause the lower yield rate. When i tried to find the root cause i found that assembly part material is not upto mark.
4. Mobile is a consumer product which can be injured to customer. If the battery part is defective, it can be harm to customer. So battery should be propoer handeled in production line as well for transportation.
5. Due to rejection company is paying for higher repair cost and lower the productivity. Quality issue can minimize the sale of product in market causing revenue will decrease. lower the sale will impact the market share of product.
6. To recover the issues of material defect on production line. You need to improve your vendor. Vendor developement can improve by visit on vendor site. Check the quality of material if found any NC, take a corrective and preventive action from vendor. Also need to improve Inward quality assurance of our company itself. whenever any defect found they can easily hold the material.
7. Change the management is not a option to improve the quality. You need to focus on assembly part quality by focusing on vendor. If management will improve the procedure for part inspection and its sampling process, organization will recovered from this issue.