IlII. Walter and Jessie (Questions 13 and 14) Walter and Jessie sell cars. They
ID: 382682 • Letter: I
Question
IlII. Walter and Jessie (Questions 13 and 14) Walter and Jessie sell cars. They make millions of dollars in sales, and they attribute their success to their humorous television commercials. Last week, Walter and Jessie began airing a Christmas commercial depicting an "Evil Santa." Several folks have not found the commercial humorous, and they have been posting negative comments about Walter and Jessie's commercial on message boards and Facebook. Walter and Jessie did not realize the backlash that would result from the commercial, and after considering the matter, they now realize that their depiction of Santa is, in fact, offensive. Walter and Jessie regret having aired the commercial, and they have asked you to prepare a written statement addressing the situation. Question 13: What should an ideal apology do? Question 14: Write a thorough apology for Walter and Jessie based on what we have studied in class Grab Bag (Multiple Choice Questions 15-19 Question 15: Using intimidation tactics in negotiation is: a. Bluffing b. Hardball c. Softball d. Unethical Question 16: People who avoid conflict are: a. Harmonious b. Cooperatives c. Internals d. Passives Question 17: A key to successful negotiation is: Managing expectations Not compromising your position Overconfidence Asking for small concessions a. b. c. d. Question 18: The area between the parties' resistance points is: The negotiation circumference The Frame a. b.Explanation / Answer
13) An ideal apology should show your Expression of regret for your mistake. It should be a statement of empathy in which you acknowledge that you understand how your actions may have hurt the other person and a person should request for forgiveness.
14) We deeply regret this incident and agree with our agency partners that it should have never happened. The commercials are contrary to the standards of professionalism and decency within the company and our agency partners. We are sorry if we hurt your emotions. Together with our partners, we are reviewing approval and oversight processes to help ensure nothing like this ever happens again."
15)b) hardball-the purpose of intimidation tactics is to place the other party on the defensive so that they are dealing with the issues of guilt or trust rather than discussing the substance of the negotiation.
16) A) harmonious- People who always stay away from conflict. They usually use this style to maintain a harmony situation
17) D) agreements have to be worked out where concessions are given and received and this is the area where the profitability of the final outcome will be decided.
18) C it is known as bargaining zone
19)b) pushy people are aggressive. They are kind of controlling people.