Discussion Question 1 for BIT-200 (Introduction to Information Technology) Devel
ID: 3865028 • Letter: D
Question
Discussion Question 1 for BIT-200 (Introduction to Information Technology)
Develop hardware troubleshooting techniques for the following scenario: You are an IT Help Desk professional for a cable company that provides Internet connectivity, and you receive a phone call from an end user who is stating, "I am having trouble connecting to the Internet. I click on the Internet Explorer icon and get a 'page cannot be displayed' message. Can you help me?" Hint: A cable modem is provided for customers.
Explanation / Answer
Whenever the Internet is not working in your desktop or laptop the first thing need to check is is the network is in connected or disconnected in the system or laptop,because sometimes it is possible even if the connection is good there might be some issues with browser.
After that check the modem where the user cable is connected whether that modem is connected to broadband or disconnected by checking with the lights which is blinking in the modem.
Even that is also fine then check with the cable is the physical condition is good or any damage is happened with the cable.
If the above all are then check the device hardware is working or failed. Check the cable with the other device and get to know the device condition.
By following the above procedure you will definitely get to the idea of what is happening with the Internet connection.