Patients arrive at the Medicine Health Clinic at a rate of two per minute. There
ID: 399879 • Letter: P
Question
Patients arrive at the Medicine Health Clinic at a rate of two per minute. There are four steps to the visit: check in, record vital signs, receive treatment, and check out.
Receptionist check in takes 1 minute per patient
Nurse takes 2 minutes to check vital sign per patient
Doctor spends 10 minutes with a patient
Staff member takes 3 minutes to check the patient out.
What is the utilization of checkout?
Note: leave the answer in decimal form. For example if the utillization is 45.67%, enter in 0.4567 as your response.
Explanation / Answer
In the four step process, the bottleneck is the Doctor treatment time. So, the number of input patient for check out will be at 10 minutes.
So, Arrival time (A) for check out = 10 min
Service time (S) for check out = 3 min
Utilization of check out = Service time/Arrival time = 3/10 = 0.3