Describe a conflict you have had during an audit process at your work environmen
ID: 420734 • Letter: D
Question
Describe a conflict you have had during an audit process at your work environment and what techniques (Avoiding, Acommodating, Competing, Collaborating, and Compromising) you used and why.
Hint:
-Avoiding is appropriate for less important issues or when the potential damage from conflict outweighs the benefits of the goal (you lose, I lose)
-Accommodating is suitable when one party is wrong, or the issue is more important to the others that it is to yourself (you win, I lose)
-Competing is applicable when quick decisions are needed, and a stronger influence is held by one side (you lose, I win)
-Collaborating is used when both views are important, and an integrated solution is desired (you win, I win)
-Compromising is used when two opponents have equal power and the goals are not worth the effort or disruption of mutually exclusive solutions (neither side wins)
Explanation / Answer
Personally speaking, I would like to cite my experience I had at my workplace. I worked at a multinational publishing company headquartered at the Amsterdam, Netherlands. An audit is conducted at regular intervals to assess the employee’s awareness of the value proposition of the organization and improvement in the processes. The Quality Control Manager in charge of the audit had to do a floor walk and select the employees at random for questioning. The employees were alerted when he takes off from his cabin and they flee to different corners to avoid him. This was ‘Avoiding’ concept in conflict management. However, when the auditor selected me, I was able to handle the conversation well so that the argumentative kind of assessment was finally drawn to a good conclusion. The auditor posed a negative and incorrect meaning about value and asked my opinion on it. The conversation became argumentative as the auditor kept asking too many questions/arguments about my concept. Finally, Collaborating was used wherein the concept mentioned by me and the auditor were important for the organization and arrived at an integrated solution. Hence, a win-win situation was drawn at the end of the auditing session.