I. Choose the best answer to each of the following questions (15%) 1. In his stu

Question

I. Choose the best answer to each of the following questions (15%) 1. In his study of managers and their jobs, Professor Harvey Mintzberg : identified this as a core management role: a. Interpersonal roles b. Informational roles c. Decisional roles d. All of the above e. None of the above ? The core management skill of the twenty-first century is: a. Conflict management b. Efficiency c. Flattery d. Satisfying everyone e. Crafting persuasive messages · Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include: 3. a. Telephone conversations b. Video Teleconferencing ? c. Public speaking :d. A andC e. All of the above

Explanation / Answer

1. D. All of the above (As all kinds of roles mentioned as always necessary)

2. B. Efficiency (because, efficient ways are counted along with effective ways)

3. E. All of teh above (as all modes are used in verbal communication)

4. D. Talking and Listening as this he manages all by doing so

5. B. Admitting to flaws in their own communication skills

6. E. Non of the above (as it is dual way communication)

7. d. All of teh above (join a,b, and c, the answer is simple)

8. B. To seek agreement (any strategy is succeded when there is some agreement)

9. D. None of the above

10. B. Assertiveness (positive way is needed)

11. E. All of the above

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