Quality Management At this juncture, you should have a firm understanding of how
ID: 434195 • Letter: Q
Question
Quality Management
At this juncture, you should have a firm understanding of how important operations management and operational quality management is to every successful organization. This Discussion topic challenge relates to quality and an organization’s constant search for continuous improvement.
Please answer the following:
1. Select a company or organization that, in your personal experience, has produced products of "high quality." (In the United States)
2. Select one product, from the company named, that you personally believe to be of exceptional quality and appraise the specific characteristics of the product that make it "high quality."
3. Select a product (from the same company or from another company) that you believe is of "poor quality." Appraise why you found the product of "poor quality" by describing and listing any defects, and suggest ways in which that organization could improve the product’s quality.
Make sure you are supporting your answers fully and that your source research is identified with citations and references.
Explanation / Answer
ANSWER:
1.
Apple's I telephone:
Fundamental incentive
The basic offer acquired in apple's iphone is "Development and style (visual interest)"
2.
Incentive and impact on items:
The advancement in items.
3. Comparison based on quality :
Measurement of Quality = 1phone
Conformance = Company gives a self revelation that item adjusts to the portable quality code
Incentive for cost paid = 40, 23MP camera Dual-sim, GPS, Latest android, all accessories with 2 years warranty
Support services = 24 hours email, Face book,twitter support
Aesthetics = Great colour combinations white with blue, special edition with Metallica Signatures.
Durability = Medium durability due to presence of touch screen
Reputation = Reputed Brand
Features = 2 months free data, memory card free phone, online software upgrade, support OTG
So also pick any result of your decision and explain why it is of terrible quality