Remember; don’t forget about your customers when locating facilities. If you hav
ID: 458002 • Letter: R
Question
Remember; don’t forget about your customers when locating facilities. If you have an organization that is dependent on customers coming to your location, it would make sense to choose a location that is easy to find. Nothing makes the customer get angry quicker than not being able to find your location. As an example, the organization I was working for was making a label change on a medical device. It just so happened that we also had a power-outage and I needed to get the new artwork of the label to the label manufacturer. I had to drive the supplier’s location in-person and drop the artwork off. As it so happens, the supplier was down a dirt-road behind two old warehouses with a small sign on the door. By looking at the location, you would never guess a label manufacturer was located inside. It took me a very long time driving around trying to find their location. Has anyone else ever experienced trying to find a business that was not well identified?
Explanation / Answer
Yes I have experienced the same issue many times while working as a dispatcher for a trucking company in the South of Los Angeles.
We would do daily picks ups and deliveries to our regular customers but also we were in charge at times to pick up for third parties at rural parts where our drivers had a hard time parking, if the location is hard to find when you are driving a regular car imagine location for directions on a 53 footer truck, the easiest way to help my drivers was for me to call the shipper and pass the call to the driver (who was using a Bluetooth since it is illegal to take calls while driving) and the shipper was the one giving the directions.