In this assignment, you will demonstrate clear, insightful critical thinking by
ID: 468448 • Letter: I
Question
In this assignment, you will demonstrate clear, insightful critical thinking by composing three distinct email messages using the AIM planning process:
One message should communicate a set of expectations to a co-worker.
One message should communicate a response to an inquiry from a supervisor.
One message should communicate an apology to a customer.
Each email message should be approximately 150- to 200-words long and include the following elements, as outlined in Chapter 7:
Short, descriptive subject line
Appropriate greeting
Brief, yet complete message
Clearly identified expected actions, if applicable
Descriptive signature block
Explanation / Answer
1.One message should communicate a set of expectations to a co-worker.
Hi Tom,
Subj: Activation of wifi for 3rd floor employees ( Tic Req: # 32156A2)
Dear Tom,
With reference to the above ticket num, can you please give me an update on the status of your work. I came to know that ticket has been raised one week back.
Kindly do the needful at the earliest before further escalation from their side.
Thanks & Regards
Romy
Asst.Maanager
IT, Division
XYZ company.
2.One message should communicate a response to an inquiry from a supervisor.
Subj: Re: Provident Fund trasnfer
Dear Jeff.
Provident fund transfer can happen through initatives from your side through the unique identification number . Please go through the website ( some website link).for further proceedings.Please let me know If you face any difficulty in online submission of documents. once you done with it kindly get back to me with the reference ID. I can do the transfer proceedings followed by that.
Thanks & Regard
Anil Mathew
HR Manager
XYZ company
3.One message should communicate an apology to a customer.
Subj: Letter of Apology
Dear Mr. Rony,
We deeply regret on the misplacement of shipment ( ID: #23542AD). It is an operational fault and mismanagement from our side. We are taking ful responsibility for the loss that you incur both financially as well as mentally. We will trace back and let you know the status within 2 working days.As a token of gratitude ofr your patience we are reimubsring the full amount of shipment to you.
Please accept our apology as we value our customers feeling so much.
Thanks & Regards
Felix
Manager, Logistics
XYZ company