Memorandum Directions Students are asked to create a one page memorandum to high
ID: 1141192 • Letter: M
Question
Memorandum Directions Students are asked to create a one page memorandum to highlight a selected topic from the instructor. Note University requirements do not provide partial credit for writing assignments if they are submitted incomplete you will receive a zero for the entire assignment. In addition you will NOT be allowed to re-submit or turn in a late any assignment. (See syllabus) Shawn Carter is the CEO of his own apparel company-Best Stuff Ever and things are really taking off especially within Case: the last 8months. Sales have increased in the sportswear and accessories department 40% so he has had to hire more sales. marketing and customer service representatives to manage the influx of orders, With the increase in sales have come a decrease in repeat customers due to the following problems: 2. 4. Shawn needs to send a memo to all the employees explaining the importance in providing customers with the best Not getting the orders on time Orders not being correet Not able to talk to a customer service representative Having a difficult representative that is not empathetic or caring to their needs customer service as well as ensuring credibility for the company As Shawn the CEO you will send the memo in the format attached. Please provide steps that the team can do to ensure success with this problem. I. Choose a font for the document. Times New Roman/Aria is a popular serif font. 2. Provide the information in the body of the memo. Only include information that's relevant and keep the sentences 3. Close the memo with friendly and positive note, but don'tsign our name, 4. Please use Ch. I as your primary source of information. You are free to use the internet as well however reference concise your syllabus for questions about Academic Integrity and Plagiarism 5. You will be deducted 5 points for the following errors: a. Fundamental errors (spelling, run-on sentence ete.) b. Poor sentence structure and comprehension errors e. Information that is not concise, to the point and not clear d. Incomplete thoughts e. WordinessExplanation / Answer
I will be mentioning the points;
The most important thing is to keep the customers with you if you are bringing them. As sales have increased , Shawn must ensure that whether he will be able to handle the adequate increase or not, and should take the orders accordingly. Shawn must write the following things in Memo so that the customeres should rely on him. The points are as follows:
1.The best service builds Trust; As i am aware that i have not been providing best service to you in past but i ensure that i will resolve all the issues and will earn your respect back.,
2, Customer Service matters more than the price. As through past success you have been a regular customer and because of the good service i provided in beginning i ensure that u will not be getting bad service.
3. It appeals to the Customer; Once upon a time, business was all about closing the sale. It didn’t matter how you got to that point. These days, you will need to cater to the New Customer. This is someone who expects to be treated as a person, who wants more from the experience, and who does not want to be just a number. Better customer service will ensure you are providing them what they want.
4, Good customer service reduces problems;Problems are always going to arise for any business no matter how hard we try to avoid them. While if i can’t run a perfect business with all the perfect customers, we can ensure friction doesn’t become an issue. If customers know that they can voice complaints and those issues will be handled properly, they will feel more comfortable doing business with you.