Memorandum Directions Students are asked to create a one page memorandum to high
ID: 391592 • Letter: M
Question
Memorandum Directions Students are asked to create a one page memorandum to highlight a selected topic from the instructor. Note University requirements do not provide partial credit for writing assignments if they are submitted incomplete you will receive a zero for the entire assignment. In addition you will NOT be allowed to re-submit or turn in a late any assignment. (See syllabus) Shawn Carter is the CEO of his own apparel company-Best Stuff Ever and things are really taking off especially within Case: the last 8months. Sales have increased in the sportswear and accessories department 40% so he has had to hire more sales. marketing and customer service representatives to manage the influx of orders, With the increase in sales have come a decrease in repeat customers due to the following problems: 2. 4. Shawn needs to send a memo to all the employees explaining the importance in providing customers with the best Not getting the orders on time Orders not being correet Not able to talk to a customer service representative Having a difficult representative that is not empathetic or caring to their needs customer service as well as ensuring credibility for the company As Shawn the CEO you will send the memo in the format attached. Please provide steps that the team can do to ensure success with this problem. I. Choose a font for the document. Times New Roman/Aria is a popular serif font. 2. Provide the information in the body of the memo. Only include information that's relevant and keep the sentences 3. Close the memo with friendly and positive note, but don'tsign our name, 4. Please use Ch. I as your primary source of information. You are free to use the internet as well however reference concise your syllabus for questions about Academic Integrity and Plagiarism 5. You will be deducted 5 points for the following errors: a. Fundamental errors (spelling, run-on sentence ete.) b. Poor sentence structure and comprehension errors e. Information that is not concise, to the point and not clear d. Incomplete thoughts e. WordinessExplanation / Answer
To: All Employees of Best Stuff Ever
From: Shawn Carter
Date: April 30, 2018
Subject: A letter of concern – Importance of customer service
Dear All,
Thank You for your best performance which has geared up the business of the company. Sales have been increasing at a tremendous rate. However, there is a grave issue, which I have witnessed in the sales of the past few months.
There has been a considerable dip in the sales by repeat customers. Though the business is increasing, maintaining customer base is highly critical for establishing a strong grip in the market. My team had conducted a customer survey to find the root cause behind this attitude of customers. Some of the major pain points of customers, identified in the survey are:
It should be known to all of us that Customer is the central node of our business model. If the customers are happy, our business will increase. So it must be our mission to give the customers a memorable experience. I have planned some behavioral trainings based on customer handling and problem solving. I would appreciate a 100% participation in these trainings.
I hope from now on, our company will work with the motto of making customers happy. Do participate in the trainings and gain the most out of it. If you have some interesting ideas about making the consumer experience memorable, do share them with me.
Regards,
Shawn Carter
CEO, Best Stuff Ever