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Please help me to take this survey based on your personal situation, thank you!

ID: 3485546 • Letter: P

Question

Please help me to take this survey based on your personal situation, thank you!

1. Age

2. Occupation

3. Socioeconomic status/income level

4. Ethnic background and gender (note)

5. What has your banking experience been like?

6. What makes you choose a bank?

7. Have you ever left a bank? Why?

8. What do you value the most in your bank?

9. What would cause you to switch from your former bank to a new bank?

10. Do you use online banking features?

11. Do you use PayPal, venmo, or another P2P money transfer feature?

Explanation / Answer

1. Age: 43 years

2. Occupation: Freelancer for an educational website

3. Socioeconomic status/income level: below poverty

4. Ethnic background and gender: Asian American

5. What has your banking experience been like: Wonderful with Citibank

6. What makes you choose a bank: the availability of the branches of the bank globally

7. Have you ever left a bank: Yes because I could not maintain the minimum balance limit in two banks so I had to close one account.

8. What do you value the most in your bank? My bank has branches all over the world.

9. What would cause you to switch from your former bank to a new bank? The availability of branches globally made me switch.

10. Do you use online banking features? Yes, it is very convenient.

11. Do you use PayPal, venmo, or another P2P money transfer feature? No.